Health Information Specialist I- St. Louis, MO

About the role

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associates must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Responsibilities

• Process medical record requests
• Document information in multiple platforms using two computer monitors
• Proficient in Microsoft office (including Word and Excel)
• Maintain confidentiality and security with all privileged information
• Maintain working knowledge of Company and facility software
• Adhere to the Company's and Customer facilities Code of Conduct and policies
• Inform manager of work, site difficulties, and/or fluctuating volumes
• Absorb and manage multiple tasks
• Respond to requests in a fast-paced environment

Requirements

• High School Diploma or GED
• Ability to commute between locations as needed
• Basic computer proficiency
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in the English language
• Detail and quality oriented as it relates to accurate and compliant information for medical records
• Strong data entry skills
• Ability to work with minimum supervision responding to changing priorities and role needs
• Must meet productivity expectations as outlined at specific site

Qualifications

• Experience in a healthcare environment
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers

Skills

• Knowledge of HIPAA and medical terminology
• Familiar with different EHR and Billing Systems
• Experience working with subpoenas

Benefits

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

Pay

N/A

Schedule

Full Time: Monday-Friday 8:00AM-4:30 PM