Health Information Specialist I

Our client operates a data collaboration platform focused on healthcare, addressing the challenge of making health data secure, accessible, and actionable. It serves providers, health plans, researchers, and life sciences companies, facilitating data connectivity to improve health outcomes. The company emphasizes a remote-first, collaborative work environment that supports employee growth and adaptability.

About the Role

This entry-level position is responsible for processing medical record requests and managing patient health information with accuracy and confidentiality. The role ensures compliance with privacy regulations, supports efficient information release, and contributes to maintaining high standards of customer service and data security within the healthcare data environment.

Responsibilities

• Receive and process patient health information requests following policies and procedures.
• Maintain confidentiality and security of privileged information.
• Use company and facility software effectively.
• Adhere to code of conduct and policies.
• Report work or site issues and volume fluctuations to management.
• Assist with additional duties as needed.
• Apply medical privacy regulations consistently to prevent unauthorized disclosures.
• Manage and safeguard patient health records in compliance with HIPAA.
• Prepare new patient charts and assemble medical records accurately.
• Create digital images of paperwork for electronic records.
• Respond to both internal and external patient record requests appropriately.
• Handle inbound and outbound calls and assist patient walk-ins.
• Perform administrative duties such as managing faxes, mail, and data entry.
• Meet site-specific productivity expectations.
• Schedule pickups and perform other assigned duties.

Requirements

• High School Diploma or GED.
• Ability to commute between locations if necessary.
• Willingness to work overtime during peak periods.
• Basic computer proficiency and familiarity with office equipment.
• Professional verbal and written communication skills in English.
• Attention to detail for accurate and compliant medical record handling.
• Strong data entry skills.
• Ability to work independently and adapt to changing priorities.
• Capability to manage multiple tasks in a fast-paced environment.

Pay

The estimated base pay range for this role is $15—$15 USD per hour.