Health Information Specialist I

About the role

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Responsibilities

• Process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Aid with additional work duties or responsibilities as evident or required.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Safeguards medical records and ensures accuracy and completeness.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• Assists with patient walk-ins.
• Assists with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedule pick-ups.
• Other duties as assigned.

Requirements

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Able to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Qualifications

• Experience in a healthcare environment is a plus.
• Previous production/metric-based work experience is a plus.
• In-person customer service experience is a plus.
• Ability to build relationships with on-site clients and customers is a plus.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders is a plus.

Skills

• Customer Service
• Clerical Skills
• Microsoft Office (Word, Excel)
• Medical Office Experience
• Medical Privacy Regulations
• Medical Record Management
• Confidentiality and Security
• Software Knowledge
• Compliance with HIPAA
• Medical Records Accuracy
• Data Entry Skills
• Productivity Expectations
• Time Management
• Fast-Paced Environment Handling

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Savings Plan
• Tuition Assistance

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.