Health Information Specialist 1 (Temporary)

About the role

This is an entry level (Temporary) position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Responsibilities

• Process medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Document information in multiple platforms using two computer monitors
• Proficient in Microsoft office (including Word and Excel)
• May assist with patient walk-ins
• May assist with administrative duties such as handling faxes, opening mail, and data entry
• Manage patient health records
• Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
• Answering of inbound/outbound calls
• May assist with additional work duties or responsibilities as evident or required
• Manage pick-ups

Requirements

• High School Diploma or GED
• Ability to commute between locations as needed
• Basic computer proficiency
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in the English language
• Detail and quality oriented as it relates to accurate and compliant information for medical records
• Strong data entry skills
• Able to work with minimum supervision responding to changing priorities and role needs
• Able to organize and manage multiple tasks
• Able to respond to requests in a fast-paced environment

Qualifications

• Experience in a healthcare environment is a plus
• Production/metric-based work experience is a plus
• In-person customer service experience is a plus
• Ability to build relationships with on-site clients and customers is a plus
• Ability to bring new ideas, process improvement suggestions, and feedback to internal stakeholders is a plus

Skills

• Microsoft Office (Word, Excel)

Benefits

We Offer Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and Tuition Assistance

Pay

Salary ranges for this position are developed with the support of benchmarks and industry best practices.

Schedule

Full-Time: Monday - Friday, 8:00 am - 4:30 pm PST

Location

Remote (Temp)- Up to 6 months

Company

Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

EEO Information

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation.

Equal Opportunity Employer

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.