Health Information Specialist 1

About the Role

The Health Information Specialist 1 is responsible for timely and accurate processing of medical record requests while safeguarding patient privacy in compliance with relevant regulations. This role contributes to the organization by ensuring high-quality customer service and secure handling of health information, which supports the overall mission of improving healthcare data accessibility and security.

The organization operates within the healthcare data collaboration sector, addressing challenges related to secure, accessible, and actionable health data. It provides data solutions to a range of healthcare entities such as providers, health plans, researchers, and life sciences companies, facilitating processes from individual medical record requests to supporting advanced healthcare technologies.

Responsibilities

• Receive and process patient health information requests following company and facility policies.
• Maintain confidentiality and secure handling of privileged information.
• Use company and facility software proficiently.
• Adhere to code of conduct and organizational policies.
• Report work site challenges and volume changes to management.
• Assist with additional duties as needed.
• Apply medical privacy regulations consistently.
• Manage and safeguard patient health records in compliance with HIPAA.
• Prepare new patient charts and assemble medical records accurately.
• Create digital images of paperwork for electronic records.
• Respond to internal and external patient record requests appropriately.
• Handle inbound and outbound calls.
• Provide assistance to patient walk-ins and perform administrative tasks such as faxing, mail handling, and data entry.
• Meet site-specific productivity expectations.
• Schedule pickup of records when necessary.

Requirements

• High school diploma or GED.
• Ability to commute between locations as required.
• Willingness to work overtime during peak periods.
• Basic computer skills and proficiency with office equipment.
• Professional English communication skills, both verbal and written.
• Attention to detail and quality regarding medical record accuracy and compliance.
• Strong data entry skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Pay

The estimated base pay range per hour for this role is: $15—$18.32 USD.

Benefits

• Paid time off (PTO)
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) savings plan
• Tuition assistance