Health Information Specialist 1

About the role

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Responsibilities

• Process medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Document information in multiple platforms using two computer monitors
• Proficient in Microsoft office (including Word and Excel)

Requirements

• High School Diploma or GED
• Able to commute between locations as needed
• Basic computer proficiency
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in the English language
• Detail and quality oriented as it relates to accurate and compliant information for medical records
• Strong data entry skills
• Must be able to work with minimum supervision responding to changing priorities and role needs
• Able to organize and manage multiple tasks
• Able to respond to requests in a fast-paced environment

Qualifications

• Experience in a healthcare environment is a plus
• Previous production/metric-based work experience is a plus
• In-person customer service experience is a plus
• Ability to build relationships with on-site clients and customers is a plus
• Ability to bring new ideas, process improvement suggestions, and feedback to internal stakeholders is a plus

Skills

• Excellent communication skills
• Data entry proficiency
• Customer service skills
• Medical privacy regulations knowledge

Benefits

• Paid time off
• Health, vision, and dental insurance
• 401(k) savings plan
• Tuition assistance

Pay

Salary ranges for this position are developed with the support of benchmarks and industry best practices.

Schedule

Full-Time: Monday - Friday, 8:00 am - 4:30 pm EST

Location

Remote