Health Information Rep

About the role

With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people with the commitment to a better healthcare experience. When you join RadNet as a Health Information Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators to achieve the best clinical outcomes.

Responsibilities

• Answer phones, kindly talk patients through the steps and answer their questions and concerns.
• Organize and prioritize requests for medical records, and route medical records appropriately based on patient's time of exam.
• Copy electronic medical records and images onto CDs.
• Provide courteous and professional service to attorneys, referring physicians, and patients requesting medical records.
• May occasionally drive to nearby centers and/or medical offices to deliver or retrieve medical films/CD's.
• May cross-train and help in other departments as needed.
• Participate in various projects and/or meetings, and complete other tasks as assigned by management.
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Qualifications

• Dependability and professionalism with at least 6+ months of medical/radiology office work experience (or completed medical office training education/program)
• Computer skills
• High School Diploma
• Medical terminology knowledge
• Ability to multi-task, excellent customer service skills, great communication skills, clean driving record (No SR-22, DUI or suspended license within the last 7 years), and the ability to lift up to 30 pounds are also a must

Skills & attributes

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations
• Effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Structured work-approach, understand complex problems and ability to prioritize work in a fast-paced environment

Pay & benefits

• Comprehensive Medical, Dental and Vision coverages
• Health Savings Accounts with employer funding
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family
• Pay Range: $18.00 - $22.00 per hour
• Position is 100% onsite