Health Information Management Supervisor

About the role

The Health Information Management Supervisor oversees the records and scanning teams of Health Information Management, managing retrieval, destruction, and dispensing processes while maintaining confidentiality and regulatory compliance. This role requires adherence to organizational policies, procedures, and standards, and represents the organization's mission.

Responsibilities

• Demonstrate leadership skills fostering a culture of mentoring, coaching, motivating, and engaging staff.
• Model and communicate key values in the community and to staff in support of Cherry Health’s mission.
• Ensure schedules and staffing are sufficient for quality and efficient operations.
• Supervise, train, and evaluate staff competencies.
• Communicate organization initiatives and updates to staff.
• Aid in the development and monitoring of department/program budgets.
• Assist patients, investigate inquiries and complaints, and maintain accurate records.
• Maintain oversight of the Health Information Exchange (HIE) system and patient records.
• Investigate incoming inquiries and complaints from patients and providers.
• Maintain quality improvement and assist in quality management of the teams.
• Maintain strict confidentiality of all medical records.
• Use, protect, and disclose patient protected health information (PHI) in compliance with HIPAA standards.
• Participate in the completion of work required.

Qualifications

• Associates degree required, Bachelors preferred.
• 3 years of experience in medical records, including scanning software.
• Minimum of two years leadership experience with understanding process improvement.
• Understanding of medical, dental, and behavioral health terminology, anatomy, physiology, surgery, diagnostic testing, radiology, pathology, pharmacology, and various medical specialties.
• Proficient understanding of Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 and all other privacy and confidentiality standards.
• Effective time management and process improvement skills.
• Communication skills, both verbal and written.
• Computer skills and experience with Microsoft Office and electronic health record (EHR).

Skills / Knowledge / Abilities

• Leadership skills.
• Community engagement and representation.
• Organizational and prioritization skills.
• Training and evaluation of staff.
• Communication and interpersonal skills.
• Time management and process improvement.
• Complex thinking and judgment for compliance.
• Understanding of medical terminology and release of information process.
• Knowledge of HIPAA and related privacy standards.
• Computer proficiency with Microsoft Office and EHR.

Experience

• 3 years of experience in medical records including scanning software.
• Minimum of two years leadership experience.
• Understanding of medical, dental, and behavioral health terminology.
• Experience with medical coding and documentation.
• Experience with Health Information Exchange (HIE) systems.

Benefits

Cherry Health offers a range of benefits including loan repayment programs, medical, dental, and vision insurance, generous paid time off, retirement savings plans, pet insurance, and an Employee Assistance Program. Specific details can be found in the benefits section of the company website.