Health Homes Program Manager

Position Summary

The Health Homes Program Manager leads the agency's Medicaid Health Homes Care Management, Health Homes Supportive Housing, and 1115 Waiver services. This role is responsible for staff supervision, program quality oversight, Medicaid billing compliance, and fiscal management. The position ensures adherence to regulatory and program requirements while supporting service integration, client outcomes, and continuity of care across all programs. This position requires travel to all ACR Health facilities across a 9-county region.

Authority and Independence

The Health Homes Program Manager works under general supervision and exercises independent judgment within established policies and program requirements. The role requires maintaining confidentiality, supervising assigned staff, conducting assessments and home inspections, advocating with landlords, managing service plans, supporting crisis intervention, and applying cultural sensitivity in all interactions.

Minimum Qualifications

• Education and Experience:

  • Licensed healthcare professional (RN) with prior experience in a behavioral health setting;
  • OR a masters-level professional (LMSW) with two (2) years of supervisory experience in a behavioral health setting;
  • OR a qualifying bachelors degree with one (1) year of nonprofit administration experience and four (4) years of experience working with eligible populations.

• Prior experience managing staff, providing supervision, conducting performance management activities, and supporting employee development are required.

• Experience developing, monitoring, and managing program budgets and Medicaid billing, including reviewing and approving expenses, performing subsidy calculations, conducting inspections, managing income documentation, and related fiscal documentation, is preferred.

• Ability to work with diverse populations and a strong commitment to cultural humility.

• Ability to move fluidly through systems, with strong expertise in data reporting, Medicaid billing, and tracking mechanisms within electronic systems and databases.

• Excellent communication, organizational, and time management skills.

• Sensitivity to HIV, chronic illness, LGBTQ+, and substance use issues, and a strong commitment to the mission, vision, and values of ACR Health, are essential.

Skills and Competencies

• Cultural and linguistic competence, with the ability to provide stigma-free and non-judgmental services to marginalized populations (including individuals living with HIV and chronic illness).
• Strong communication and documentation skills, including adherence to case note standards, assessments, and service planning requirements.
• Proficiency in Microsoft Office Suite, Adobe Acrobat, and web-based systems; experience with electronic health records (EHR) preferred.
• Demonstrated commitment to ACR Healths mission, values, and HIPAA compliance standards.

Other Requirements

• Valid New York State drivers license and reliable access to a vehicle with current insurance for work-related travel, training, outreach, and occasional client transport.
• Personal vehicle ownership is not required, but consistent access is necessary.
• Ability to work occasional evenings and weekends for meetings, training, workshops, outreach, and events.

Primary Responsibilities

• Incorporate best practices regarding confidentiality into all job duties and communications in accordance with Article 27-F HIV Confidentiality Law, 43 CFR, HIPAA, ACR Health policies and procedures, and other applicable regulations.
• Protect agency data in accordance with established confidentiality protocols and industry best practices.
• Supervise and support care management practices for all assigned Health Homes and Health Homes Plus team members, including Team Leads and the Intake and Referral Coordinator.