Health Home Care Coordinator I

Responsibilities

• Plan, coordinate, monitor and evaluate activities in conjunction with other providers (e.g. Behavioral Health, Substance Abuse, Aids Community Services).
• Reduce utilization associated with avoidable and preventable inpatient stays.
• Reduce utilization associated with avoidable room visits.
• Improve outcomes for people with mental health illness and/or substance use disorders.
• Improve disease-related care for chronic conditions.

Requirements

• Licensure and current registration as a Licensed Practical Nurse in the State of New York required.
• OR Associates Degree, or higher in relevant health and human services, or Social Work degree.
• OR In lieu of degree, two (2) years verifiable experience in care coordination/care management, working with persons with chronic illness, history of mental illness or homelessness.
• One (1) year verifiable experience required in care coordination with at least one (1) or more of the following populations: Persons with a chronic illness, Persons with a history of mental illness, Homelessness, Chemical dependency.
• Experience working with families.

Knowledge, Skill and Ability

• Strong written and verbal communication skills.
• Ability to teach and influence others.
• Demonstrated ability to work effectively in a team environment.
• Demonstrated effective interpersonal and customer services skills.
• Good organizational and time management skills.
• Ability to work effectively with people from diverse cultures and socioeconomic conditions.
• Ability to actively listen to others to understand their perspective and ensure understanding regardless of barriers.
• Good critical thinking ability.
• Ability to handle protected health information (PHI) in a manner consistent with The Health Insurance Portability and Accountability Act of 1996.
• Knowledge of computerized systems.
• Knowledge of local and surrounding area resources.
• Fluent in reading, writing, and speaking English. Some positions require fluency in English and Spanish.
• Visual and auditory acuity sufficient to conduct thorough and effective client interviews assessing both verbal and non-verbal cues.
• Mobility sufficient to attend to client services activities in and out of the office including home visits, client appointments and other client related business.