Health Coach (Illinois)

About the role

This is a prospecting post for future Health Coach opportunities. While we don't have an active opening right now, we encourage you to apply so we can reach out when a position becomes available.

Responsibilities

• Partner with patients to build healthy habits, overcome barriers, and connect with the right support and resources.
• Work closely with a care team of clinicians to coordinate care and support patients holistically.
• Conduct one-on-one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week.
• Educate patients about chronic conditions such as diabetes, COPD, asthma, CHF, and hypertension.
• Motivate and empower patients through goal setting, accountability, and culturally sensitive health coaching.
• Help patients engage or re-engage with primary care, including scheduling visits and ensuring follow-up after hospitalizations.
• Support care coordination by reviewing charts, confirming appointments, and helping patients prepare for visits.
• Guide patients in identifying and accessing community, health plan, and government resources (e.g., food assistance, housing, transportation).
• Document patient encounters and progress accurately in our internal database-Salesforce to inform the broader care team.
• Collaborate with Nurse Practitioners and Social Workers to facilitate case reviews and support patients with complex needs.
• Communicate patient risks or complications promptly to clinical team members for follow-up and triage.
• Support other tasks as needed to best meet the needs of the patient, their primary care provider, or the care team.

Requirements

• 2+ years of experience in customer service, community work, teaching, case management, or other people-centered roles.
• High School diploma or GED required (some college or healthcare experience preferred).
• Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.
• Ability to work independently and collaboratively across a care team.
• Commitment to health, wellness, and supporting others in achieving their goals.
• Local travel on a regular basis - required (up to 70%) within the surrounding community.

Qualifications

• Empathetic, humble, and conscientious—you inspire trust and motivation in others.
• Comfortable with change and ambiguity; self-directed and adaptable in a fast-paced environment.
• A practical problem solver who acts quickly and thoughtfully to move work forward.
• Skilled at building authentic connections with people from all walks of life.
• Curious, open to feedback, and driven by continuous learning.
• A strong ambassador for Diverge Health’s mission, values, and purpose.

Skills

• Experience in customer service, community work, teaching, case management, or other people-centered roles.
• Strong interpersonal and organizational skills; able to build rapport quickly and follow through consistently.
• Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.
• Ability to work independently and collaboratively across a care team.
• Commitment to health, wellness, and supporting others in achieving their goals.
• Local travel on a regular basis - required (up to 70%) within the surrounding community.

Benefits

Full-time commitment: Training runs 8 hours a day, with two days per week in-office.

Hands-on practice: Frequent assignments, role plays, and feedback to build confidence and skill.

Real-world preparation: Learn about Motivational Interviewing, care coordination, and how to help patients navigate social needs such as food, housing, and transportation.

Culture of support: Dedicated trainers, clinical mentors, and peer cohorts guide you every step of the way.

Pay

The hourly rate for this position is $24.00.

Eligible for consideration of an annual performance-based bonus, contingent on individual contributions and overall company goals.

Schedule

This role includes in-person training and patient visits. We believe learning together and meeting patients face-to-face are essential parts of the Health Coach experience.

Employees living more than 60 minutes from the Diverge office during typical commuting hours may be eligible for an exemption from in-person training requirements.

Office location is subject to change based on market needs.