Health Coach - (CMA or LPN) - Belle Vernon - Full Time

About the Role

A member of the health care team, this role assists with population health management through patient outreach and coordination of care, participates in the clinical visit to assist the provider, and provides self-management support to patients. Demonstrates leadership by communicating effectively, developing others, building and maintaining relationships, and guiding effective teams and work groups. Mentors others within the team with office functions to support patient care and office operations.

Responsibilities

• Actively participates in population health outreach through identification of patients with gaps in care using analytic tools and patient registries. Contacts patients and facilitates closing gaps in care.
• Ensures pre-visit planning is completed by performing chart and data reviews in advance of patient visits and preparing for patient arrival by identifying items that need to be addressed during the visit.
• Demonstrates expanded rooming protocol by assisting the provider in addressing care gaps with the patient and appropriately activating standing orders.
• Accurately performs clinical transcription during the patient encounter by documenting elements of the clinical visit under direct supervision of the provider and assisting with computerized provider order entry.
• Uses a motivational interviewing approach to coach patients toward self-management, self-efficacy, and activation. Engages patients to assess current state, collaboratively set goals, and review the after-visit summary. Instructs patients on condition management, behavioral support, and addresses emotional demands of having a chronic condition. Reinforces the clinical care plan and follows up for ongoing activation.
• Performs registry and quality data review and conducts population outreach to close gaps in care.
• Oversees the identification of high-risk patients and facilitates complex care management referrals. Works collaboratively with care team nurses to provide care coordination to rising-risk patients.
• Reviews and assesses with care team members to achieve population health management goals, improve patient access to care, and reduce avoidable emergency department visits.
• Cleans and sterilizes instruments per established standards. Ensures adequate inventory of medical supplies and that all patient treatment areas are stocked with appropriate supplies using established inventory standards.
• Performs in-house testing following established standards and policies.
• Performs other duties as assigned or required.

Requirements

• Minimum High School diploma/GED or completion of a Medical Assistant Program or LPN License.
• Current State of PA LPN licensure OR current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC) OR Medical Assistant Certification.
• 2 years of Medical Assistant experience.
• CPR certification.
• Act 34 Criminal Background Clearance Certificate.
• Act 33 Child Abuse Clearance Certificate.
• Act 73 FBI Fingerprinting Criminal Background Clearance Certificate.

Preferred Qualifications

• High school diploma or equivalent.

This job adheres to ethical and legal standards, including compliance with HIPAA and data security guidelines. Employees must comply with the company’s Code of Business Conduct and applicable federal and state laws.