Health Center Trainer

Inside the Role

Reporting to the Training Program Manager, you will be a driving force behind our clinical support training. You will partner with Health Center Managers and Medical Assistant IIIs to deliver standardized training across our clinics. Due to the requirement for up to 100% travel to PPM health centers, this role requires the ability to travel frequently.

Your Day-to-Day Impact

• Facilitate New Hire Orientations
• Lead webinars
• Provide hands-on clinical training for Medical Assistants (MAs) on essential functions like patient intake, point-of-care testing, lab quality assurance, and abortion care
• Serve as a Credential Trainer for our Epic Electronic Medical Records (EMR) system, offering regular classroom-style instruction and one-on-one training sessions to ensure staff are confident navigating the software
• Create and maintain updated training outlines, presentations, and resources
• Collaborate annually with the Chief Medical Officer to update the Medical Standards & Guidelines manual, client fact sheets, and chart forms
• Periodically assess MA skills, provide necessary retraining, and step in to assist with emergency situations according to PPM standards and guidelines

What You Need To Succeed

• A high school diploma (or equivalent) with 4 years of healthcare experience, OR a Bachelor’s degree with 2 years of healthcare experience
• Demonstrated experience training or coaching others, paired with strong public speaking and customer service skills
• A valid driver’s license, reliable vehicle, and the ability to drive to all PPM health centers (this role requires up to 100% travel)
• Current CPR Certification (or willingness to obtain immediately after employment)
• Ability (or willingness to learn post-hire) to draw blood/phlebotomy, place IVs, administer injections, and perform obstetric ultrasounds
• Highly Preferred: Bilingual fluency
• PREFERRED: Previous experience in a medical setting, familiarity with Epic EMR, and expert skills in formatting and layout design of training documents

Salary And Benefits Overview

• Comprehensive Coverage: Medical, Dental, Vision, Life, and AD&D insurance
• Work-Life Harmony: Generous Paid Time Off (PTO) and Paid Holidays
• Future Focus: 401(k) Retirement Plan and Flexible Spending Account

Equal Opportunity Statement

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.