Health Center Manager, RN (LPN Or MA)

About the role

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive.

The Health Center Manager is responsible for the leadership, oversight, and overall success of assigned health center operations. Successful health center operations will include improved health of participants, satisfied Client partners, and efficient clinic operations.

Responsibilities

• Supervise all team members in assigned employer health center(s) and ensure adherence to company policies, objectives, and procedures.
• Oversee management of assigned health center(s) operations, workflow, and work schedules to ensure productive performance.
• Provide coverage for vacant positions during staff absences or unfilled roles; step in and assume duties and responsibilities when needed due to staff shortages.
• Collaborate with Account Manager to ensure health center is staffed appropriately to meet both the Client partners’ and patients’ demands.
• Implement and manage strategy at a clinic/front-line level as agreed upon with the account management team.
• Effectively set expectations and goals (based on contracted services) for team members, discuss performance, and manage performance improvement plans.
• Handle talent identification and hiring, in partnership with the recruiting department, for health center staff.
• Ensure center staff are a high-functioning team, including talent management and team building.
• Maintain all regulatory and compliance guidelines in assigned locations.
• Act as a resource for continual development, implementation, and monitoring of clinical activities that improve outcomes, increase utilization, and enhance clinical efficacy.
• Perform onsite and remote chart/records/procedures audits.
• Act as a resource for providing information and feedback to Clinic Operations regarding ongoing clinic operations, client issues and concerns, and medical team management/staffing issues.
• Coordinate activities of data gathering, information distribution, and ongoing clinical oversight.
• Work cooperatively with Corporate Client Services and Clinic Operations to enhance provision of support to the on-site clinics.
• Meet periodically with the Client to discuss clinic issues as needed; Client meetings should occur in collaboration with the Corporate Client Services team member(s).
• Participate in Client Company-sponsored training.
• Work closely with management to ensure that all health and safety standards are met to safeguard the health and wellbeing of employees; meets regularly to disposition OSHA cases.
• Oversee medical case management and acute injury management for injured workers in conjunction with medical providers, supervisors, and worker’s compensation management team.
• May be directly involved in day-to-day case management activities either as a back-up or primary individual responsible for case management, including:
  • Serving as liaison between medical providers and injured workers for coordination of care.
  • Documenting all clinical care and case management activities.
• Efficiently and satisfactorily carry out other duties as assigned or required.

Requirements

• Current RN clinical license (LPN or MA) plus 3-5 years clinical experience.
• Minimum of 5 years’ experience in direct employee management, overseeing medical clinics for healthcare delivery, or equivalent combination of education and experience.
• Ability to speak Spanish is a plus.
• Occupational Health experience is a plus.

Skills

• Ability to successfully prioritize and complete multiple and varying tasks.
• Ability to work within budgetary guidelines and constraints.
• Ability to work toward clearly defined goals and objectives and be accountable for progress toward/achievement of the goals.
• Must exhibit attributes of being appropriately assertive, enthusiastic, self-directed, and a team-oriented consensus-builder, with a commitment to wellness, health promotion, and chronic condition management.
• Must exhibit tact, patience, and resourcefulness in working with patients, clinicians, clients, colleagues, vendors, and personnel.
• Excellent written and verbal communication skills.
• Must be able to work accurately and thoroughly throughout the entire job process.
• Consistently demonstrate professionalism and high-service attitude in communications and relationships with patients, clients, co-workers, corporate leadership, support staff, employers, prospects, vendors, and carriers.

Pay

Pay Range: $65,000 - $105,000/yr. The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.