Health & Benefits AM

Paychex · St. Petersburg, FL · 2 wk ago

On-siteHuman Resources$27.24/hrFull-time

Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With award-winning training and endless opportunities for growth, you can build a lifelong career in an inclusive and innovative culture where leaders support your journey.

About the role

Works independently to provide customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has specialized depth and breadth of expertise in multiple Paychex products. Interprets internal or external issues and recommends solutions or best practices. Solves complex problems; takes a broad perspective to identify solutions. May lead functional teams or projects.

Responsibilities

Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
Identifies and implements opportunities for process improvements on a large scale
Demonstrates advanced skill level with systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
May represent the team on projects and initiatives
Serves as a mentor for less experienced teammates
Documents all interactions and uses the information to improve service

Requirements

Bachelor's Degree – Preferred
2 years of health & benefits experience preferred
Relevant Insurance License – Required
Eligibility for applicable insurance licensing in all 50 states, which may involve an enhanced background check
If not currently licensed, must obtain the necessary insurance license(s) within 90 calendar days of official start date

Paychex Insurance Agency, Inc. (PIA) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam, including exam materials and testing fee. The cost of any additional attempts will be at the expense of the individual employee. If hired with an active and current license(s), the employee is responsible for timely updating and verifying any changes to their state license(s).

Pay

The starting base pay range for this position is $27.24 hourly. Geographic location, skills, education, and experience may result in total compensation outside of this range.

Benefits

Medical coverage
Virtual wellness classes
Tuition reimbursement
401(k) with employer match
Adoption assistance
Financial assistance
Paid time off, company holidays, and culture days
Comprehensive work-life balance programs
Award-winning training and development programs
Paid time off for volunteerism
Company-wide and local community initiatives

Benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Values

Act with uncompromising integrity
Provide outstanding service and build trusted relationships
Drive innovation in our products and services and continually improve our processes
Work in partnership and support each other
Be personally accountable and deliver on commitments
Treat each other with respect and dignity