Health Assistant

Central City Concern · Portland, OR · 1 wk ago

On-siteHealthcare$25.03–$33.22/hrFull-time

About the role

The Health Assistant (HA) works as a member of a multi-disciplinary primary care team providing integrated primary care services to homeless and low-income patients at Old Town Clinic. The Care Team proactively manages the healthcare needs of patients on their assigned panel, including behavioral and medical health needs. The HA supports Care Team Managers (CTM) and providers on each primary care team.

Old Town Clinic provides treatment for acute and chronic health concerns, primary care, mental health support, care for substance use disorders, and an on-site pharmacy. It is adjoined to the Old Town Recovery Center and the Richard Harris Building. The clinic opened in 1986 and became part of Central City Concern (CCC) in 2001. CCC is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area impacted by homelessness, poverty, and addictions, with a mission to end homelessness through outcome-based strategies supporting personal and community transformation.

Schedule

Monday – Friday, 8:00 am – 5:00 pm (Saturday & Sunday off)

Location

Old Town Clinic, 727 W Burnside St., Portland, OR

Pay

$25.03/hr – $33.22/hr; final compensation determined by relevant experience, education, credentials/licensure, and internal equity. External candidates: offer maximum is $29.05/hr per the AFSCME union contract. This is a union-represented position (American Federation of State, County, and Municipal Employees – AFSCME). The role may be subject to recall rights for employees previously laid off from a CCC union-represented position.

Qualifications

High school diploma or GED required; Bachelor’s degree or higher in health or social services preferred
Experience working with homeless, low-income, or other vulnerable populations in a supportive or clinical setting
Spanish language fluency preferred
Competencies: effective oral and written communication; understanding of healthcare terminology; ability to provide outreach, engagement, and supportive services
Adherence to CCC’s drug-free workplace policy (complies with Drug-Free Workplace Act of 1988)
Current CPR certification before start date
Must pass pre-employment drug screen, TB test, and background check (including DHS background check unit clearance)
Physical ability to bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs, with reasonable or no accommodation
Adherence to agency non-discrimination policies; ability to interact respectfully with diverse ethnic, religious, political, cultural, lifestyle, and sexual orientation backgrounds

Responsibilities

Receive, document, and direct patient telephone calls per clinic protocols
Prepare prescription refills under provider orders
Electronically file and index clinical information into patient charts in the EMR
Obtain, process, and document information and paperwork to assist CTMs and providers in delivering health services
Provide follow-up contact (in person or by phone) to patients identified by CTM or care team for support and management of health issues
Participate in outreach activities to engage patients non-coercively, including those due for preventive services, needing chronic disease follow-up, or who have no-showed appointments
Provide educational information and materials on available community services and how to access them
Coordinate services with all care team members and the client’s support network
Maintain client records per program standards and funding requirements
Participate in training to advance skills in primary care, addictions, and mental health
Work within scope of training and experience; seek consultation when appropriate
Attend all mandatory CCC trainings in a timely manner
Adhere to state and federal privacy/security regulations and CCC policies on confidentiality; immediately report any breach of protected health or personal identification information to the CCC Compliance Department and supervisor
Perform other duties as assigned or delegated by the Care Team Manager

Skills

Basic knowledge and skills in engaging and supporting individuals and groups
Effective collaboration with peers, individual clients, and groups
Teamwork and priority-setting ability
Ability to apply learned principles to new situations and learn new skills
Non-judgmental attitude
Demonstrated knowledge of community and social service agencies
Basic knowledge of healthy behaviors and the healthcare system
Sufficient manual dexterity and physical ability for assigned tasks
Clear, concise oral and written communication
Ability to work in environments where people may be hostile or abusive
Time management and deadline adherence
Courteous, effective communication with the public, clients, medical personnel, corrections personnel, police, and co-workers
Accurate record-keeping (paper and electronic) and proper completion/routing of paperwork
Knowledge of de-escalation methods or ability to be trained in them

Benefits

Extensive total rewards package: base wages, medical, dental, vision, and voluntary plans
Generous paid time off: 4 weeks PTO accrual per year, increasing with longevity
403(b) retirement savings with employer match: 4.25% (year 1), 6% (year 2), 8% (year 3)
Up to 11 recognized holidays plus 2 personal holidays (dependent on shift schedule)
Comprehensive medical, vision, and dental insurance
Employer-paid life, short-term disability, and long-term disability insurance
Sabbatical program offering extended time off at years 7, 14, and 21