Health and Wellness Representative

Position Summary

Welcome, assist and interact with members. Stay informed and promote Y programs being offered. Be on time, prepared for your shift, and adhere to the dress code. Secure an alternate staff member to cover work shifts scheduled. Provide friendly and outstanding customer service. Supervise all Health & Wellness Center activities while on duty and conduct new member orientations as required. Respond to incidents, accidents and emergencies appropriately, calmly and professionally. Report maintenance needs to the Director. Be knowledgeable of and be able to administer the Branch’s Emergency Medical Response Procedures. Remain calm and objective when under pressure or challenged by others; work with fellow staff members and treat them with respect; be able to answer members’ questions, concerns, and complaints in a timely and courteous manner. Demonstrate teamwork and organization by communicating problems or constructive criticism to the Director and work with them to provide quality programs. Attend all required staff meetings and trainings.

Essential Functions

• Welcome, assist and interact with members.
• Stay informed and promote Y programs being offered.
• Be on time, prepared for your shift, and adhere to the dress code.
• Schedule an alternate staff member to cover work shifts scheduled.
• Provide friendly and outstanding customer service.
• Supervise all Health & Wellness Center activities while on duty and conduct new member orientations as required.
• Respond to incidents, accidents and emergencies appropriately, calmly and professionally.
• Report maintenance needs to the Director.
• Be knowledgeable of and be able to administer the Branch’s Emergency Medical Response Procedures.
• Remain calm and objective when under pressure or challenged by others; work with fellow staff members and treat them with respect; be able to answer members’ questions, concerns, and complaints in a timely and courteous manner.
• Demonstrate teamwork and organization by communicating problems or constructive criticism to the Director and work with them to provide quality programs.
• Attend all required staff meetings and trainings.

Qualifications

• Demonstrate excellent customer service and communication skills.
• CPR, First Aid and AED or obtain within (3) three months.
• Ability to work with a diverse population and exhibit core YMCA values of caring, honesty, respect and responsibility.