Head - U.S. Infrastructure CTO (iCTO)

Responsibilities

• Act as an embedded member of the U.S. CIO leadership team, participating in leadership forums, planning, and decision-making
• Serve as the single accountable executive to the U.S. CIO for all infrastructure outcomes, including delivery, stability, resiliency, risk, and cost
• Own infrastructure performance outcomes for the U.S. segment such as speed to market, delivery predictability, operational stability, and incident reduction
• Lead and influence a large, complex organization of over 200 people
• Own the Production Readiness & Resilience Test Engineering practice across all technology segments, ensuring readiness, resiliency, and evidence-based delivery
• Set clear priorities, expectations, and standards across teams while balancing immediate delivery needs with long-term sustainability
• Build leadership bench strength, succession plans, and strong talent development practices across a large executive organization
• Drive modernization by reducing manual work and increasing automation so infrastructure platforms are easier to use, faster to deliver, and safer to operate
• Simplify engagement models and remove ambiguity around ownership, intake, escalation paths, and decision rights
• Improve transparency for the U.S. CIO and leadership team around in-flight work, timelines, dependencies, costs, and delivery outcomes
• Ensure infrastructure delivery meets global systemically important bank (GSIB) requirements, including regulatory compliance, audit readiness, security, and operational resiliency
• Partner closely with risk, compliance, and audit teams to meet U.S. regulatory obligations while enabling delivery velocity
• Represent infrastructure priorities and risks in executive and enterprise leadership discussions

Requirements

• Senior executive experience leading technology, infrastructure, or platform organizations within large, complex enterprises
• Demonstrated experience leading organizations of ~200 people, including multiple layers of leadership
• Strong understanding of GSIB banking environments, including U.S. regulatory expectations, audit processes, operational controls, and resiliency requirements
• Test engineering and practice leadership and strategy a plus
• Proven track record of being an accountable owner for outcomes, not just coordination or oversight
• Experience modernizing delivery models through automation, simplification, and platform standardization
• Ability to operate effectively at both strategic and operational levels under sustained delivery pressure
• Strong executive communication skills with the ability to translate complex technology topics into clear U.S. business outcomes
• Proven ability to influence across organizations and partner effectively with senior executives without relying on formal authority