Head Teller

Shore United Bank is seeking a Branch Banking Supervisor to support the day-to-day leadership and operational effectiveness of the branch by overseeing service delivery, workflow coordination, and team performance. This role supports retail banking objectives by ensuring a consistent customer experience, operational compliance, and efficient execution of branch processes.

Responsibilities

• Coordinates operational functions of staff by scheduling work, providing direction, monitoring workflow, assisting with transactions, balancing, and maintaining daily cash items, supplies, opening/closing the office, preparing reports, and resolving problems according to bank policies.
• Establishes new banking relationships through conversations based on financial needs.
• Provides account servicing and maintenance, including address changes, ATM card disputes, and online banking setup/password resets.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders.
• Coaches the team to refer bank products and services to customers during daily transactions.
• Opens new consumer and business accounts, including CDs, IRAs, and safe deposit boxes.
• Supports branch goals by coaching and motivating staff to identify opportunities for customer relationship enhancement.
• Directly supervises the teller line to provide efficient and accurate services, including loan payments, deposits, withdrawals, and complex transactions.
• Balances and maintains currency and coin to ensure adequate cash supply.
• Performs operational duties, including processing transactions while maintaining audit standards, security, and control functions.
• Conducts banking transactions such as cashing checks and accepting deposits.
• Issues cashier’s checks and money orders.
• Maintains confidentiality of all obtained information.
• Reviews daily reports and ensures necessary corrections are made.
• Performs monthly security and alarm checks; sends documentation to the Security Officer.
• Monitors drawer shortages and discrepancies, managing them according to bank policies.
• Conducts monthly audits of teller drawers.
• Maintains the teller area to ensure the safety of negotiables and confidential records.
• Promotes timely and courteous service by answering questions, providing friendly and accurate service, and making referrals as needed.
• Provides constructive and timely performance evaluations for direct reports.
• Keeps personnel informed and updated on pertinent policies and procedures.
• Conducts regular one-on-one meetings and mentors staff.
• Helps conduct branch team meetings and morning huddles.
• Demonstrates compliance awareness by completing required regulatory and compliance training (e.g., BSA, CRA, ECOA) on time.
• Consistently demonstrates the company’s core values through behaviors, actions, and decisions.

Requirements

• High school diploma or GED equivalent.
• 2+ years of experience providing excellent customer service in a fast-paced environment.
• Minimum of 2 years’ experience as a Bank Teller.
• Ability to lead, manage, and develop a team; prior supervisory experience preferred.
• Strong understanding of bank policies and procedures.
• Strong knowledge of bank products and services.

Work Environment

This role operates in a branch office setting, using standard office equipment such as computers, phones, and multifunction devices, as well as cash/coin counters and teller cash recyclers. The position requires standing, walking, and moving throughout the branch for extended periods, performing routine tasks, and managing multiple responsibilities in a fast-paced environment. Manual dexterity and the ability to lift up to 50 pounds of bulk coin/currency are required. Reasonable accommodations may be made for individuals with disabilities.

Pay

The pay range for this position is $23.00 to $27.00 hourly. Actual compensation may vary based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure, and skill level.

Schedule

Full-time (35-40 hours per week), non-exempt. Days of work: Monday-Friday, with rotating Saturdays. Closed Sundays and all Federal Holidays.

Benefits

• Comprehensive benefits package for full-time employees, including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability.
• Paid parental leave.
• 401k savings plan with up to a 4% company match.
• Employee Stock Purchase Plan.
• Employee perks: banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement.
• Paid training program and continuous training sessions.
• Generous paid time off and paid sick time.
• Community involvement opportunities.