Head Teller

Location: Swedesboro, NJ

About the role

Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience. Provides extraordinary customer care to internal and external customers. Oversees the daily operation of the teller area. In the absence of both the Branch Manager and/or Branch Supervisor, directs other branch personnel.

Responsibilities

• Provides operational supervision and scheduling of teller staff.
• Ensure adequate lobby and drive-up coverage.
• Provides ongoing product training; assists with enhancing teller cross-selling and follow-up techniques.
• Meet and exceed sales and referral goals annually.
• Knowledgeable in all relevant policies and procedures, especially BSA and those regarding cash handling.
• Manages the sales effort of the tellers.
• Identifies and refers potential investment clients to the appropriate source.
• Ensures adequacy of branch cash and orders accordingly.
• Maintains control and balancing of personal cash drawer.
• Reconciles branch ATM daily.
• Performs monthly cash counts on each teller, branch cash vault.
• Monitors branch video surveillance equipment.
• Oversees Branch Personal Teller Machine proof and control, if applicable.
• Researches and processes credit and debit advises received from correspondent Bank.
• Maintains appropriate control and levels of the Branch Money Order and Teller Check inventory.
• Services as Branch Supervisor if designated by management.
• Participates in outbound calling efforts and is proficient in the migration of customers to the Bank's digital channels.
• Partners with Branch Manager and/or Branch Supervisor to complete end of day tasks and responsibilities.
• Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.
• Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.
• Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.

Benefits

• Professional growth opportunities
• Employee perks & discount programs
• Tuition assistance program
• Incentive compensation program
• Company holidays and paid time off
• Use of the on-site fitness facilities at Red Bank and Toms River headquarter offices