Head Teller

About the role

The Head Teller oversees the daily operations of the teller line for the HOPE branch, ensuring efficient and accurate transaction processing while providing guidance and support to tellers. They are responsible for training staff, handling complex transactions, and cash management of the branch. The Head Teller ensures compliance with HOPE policies and plays a key role in maintaining high levels of member service. They also assist with resolving member concerns and managing teller operations while providing excellent and effective communication.

Responsibilities

• Teller and Cash Operations: Lead and oversee all teller operations, providing guidance and training to ensure excellent member service and adherence to all policies and procedures
• Maintain adequate security over cash
• Manage all dual control processes including but not limited to ATM, ITM, cash recycler, night depository
• Oversee cash order management, ensuring accurate and timely orders to maintain appropriate cash levels
• Branch Operations: Process and approve wire transfers within limits
• Open and close branch, ensuring accurate completion of all reports, checklists, and procedures
• Back-up teller and Member Services Representative when necessary
• Perform general administrative duties such as attending meetings, report production, etc.
• Member Service: Provide excellent member service, resolving inquiries, complaints, and issues promptly and courteously
• Risk Management and Compliance: Monitor branch for compliance with policies and procedures
• Enforce security measures and compliance with regulations through surprise cash counts and other monthly audit requirements
• Adhere to all HOPE policies, procedures, and security protocols and provide feedback to leadership on improvement opportunities
• Adhere to all regulatory compliance requirements

Requirements

• Sole control access to vault
• Possess sole control access to vault
• Access to retail computer systems

Qualifications

• Bachelor’s degree, business concentration preferred
• 3+ years of experience in cash handling
• Experience within a financial institution preferred
• 1+ year supervisory experience preferred
• Fluent in English required and Spanish preferred

Skills

• Excellent communication skills
• Strong organizational and time management skills
• Ability to handle multiple tasks simultaneously
• Knowledge of financial institution policies and procedures
• Ability to resolve member concerns and issues
• Ability to manage cash and vault operations

Benefits

N/A

Pay

N/A

Schedule

N/A