Head Teller

About the role

To supervise teller staff and manage vault in the branch.

Responsibilities

• Responsible for daily supervision of teller staff.
• Monitoring teller staff’s daily performance for sales and customer service.
• Verify accuracy, quality and quantity of work of teller staff.
• Responsible for vault.
• Respond to emails and reports appropriately and in a timely fashion.
• Train teller staff on all products and policies and procedures.
• Assist local branch management with annual employee reviews.
• Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same.
• Address questions from customers via phone, email, etc.
• Assist with other retail departmental duties, as needed.

Qualifications

• College degree preferred, but not required
• Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience
• Outstanding interpersonal and communications skills
• Personal characteristics: Results-oriented. Challenge-driven. Problem-solver. Proactive. Self-directed. Team contributor. Sound judgment. Attentive to detail
• Strong time-management and organization skills
• Proficient PC and technical skills necessary to perform related job duties
• Ability to interact professionally with customers and other team members
• Ability to successfully multi-task