Head Teller - 1st Street, Winter Haven

About the role

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships, and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated, and team members are inspired to achieve their greater purpose. Your future begins here!

Essential Functions

• Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
• Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues.
• Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develops a strong understanding of customer-facing technology with the ability to discuss with and enroll customers in self-service options.
• Performs the following teller duties:
• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• May assist in guiding and training new tellers.
• May allow customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks within assigned limits.
• Balances transactions daily.
• May service/balance ATM.
• May utilize the branch capture system.
• Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
• Assures that branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and are properly distributed.
• Provides leadership in all areas by setting an example for the staff to follow. Exemplifies through actions and attitude the expectation of all staff members.
• May supervise designated staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.
• Resolves routine personnel problems.

Qualifications, Education, And Certification Requirements

• Education: High School diploma or equivalent.
• Experience: Cash Handling, Sales, Customer Service; Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.
• Training Requirements/Classes: The SouthState Way New Team Member Orientation, Teller Foundations, All assigned Regulatory Compliance Training, Acknowledgment of all policies through DocuSign as assigned, Additional training may be required dependent upon experience.

Physical Demands

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time.
• Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Work Environment

• This position is most likely in an open lobby area with an individual workstation.
• The position is located inside a cooled and heated facility.

Travel

Travel may be required.

Work Location

1101 First Street South Winter Haven, Florida 33880

Equal Opportunity Employer, including disabled/veterans.