Head of Transfer Agent Oversight – Americas

About the role

PIMCO is seeking an experienced leader to serve as Head of Transfer Agent Oversight – Americas. This role is responsible for the governance, oversight, and continuous enhancement of PIMCO's transfer agency oversight model across U.S. and Canada registered funds, ETFs, closed-end funds, interval funds, collective investment trusts, and other pooled investment products.

Responsibilities

• Transfer Agent Governance & Oversight
  • Lead the transfer agent oversight team/function across the Americas, establishing strategic priorities, ensuring execution of key objectives, and driving effective resource allocation across internal teams and service providers.
  • Establish and maintain relationships with key executives at transfer agents and other, related service providers.
  • Lead vendor service review meetings; evaluate performance against contractual obligations, service-level agreements and key performance indicators; provide reporting to senior management and governance committees.
  • Ensure transfer agency operations comply with applicable regulatory requirements, fund policies, prospectus disclosures, and servicing standards, partnering with senior team members in legal and compliance.
  • Assess the operational impact of regulatory developments and lead implementation efforts.
  • Oversee vendor due diligence, including operational, financial, technology, cybersecurity, and business continuity assessments.
• Operational Risk & Controls
  • Oversee key transfer agency activities, including cash management, shareholder and intermediary servicing, regulatory document delivery, and related control processes across US, Canada, and LatAm operations.
  • Maintain monitoring programs to identify and address operational risks, service issues, control deficiencies, and emerging trends.
  • Oversee root cause analysis and remediation efforts to address identified control weaknesses and operational risks.
  • Lead the escalation, investigation, and resolution of significant operational incidents and service delivery issues.
  • Partner with risk management, compliance, legal, and internal audit to strengthen the control environment and promote operational excellence.
• Strategic Initiatives & Continuous Improvement
  • Drive process improvement, automation, and operating model enhancements to improve efficiency, scalability, and service quality.
  • Partner with technology and operations teams to enhance data quality, reporting capabilities, workflow automation, and operational resilience.
  • Promote a technology-forward approach to strengthen oversight and execution.
  • Identify industry best practices and emerging risks to continuously enhance the transfer agent oversight program.
  • Collaborate with product strategy, wealth management, legal and compliance teams to strategize new product ideas and their implementation with TAs and distribution partners.

Qualifications

• Bachelor's degree required; advanced degree and/or relevant industry certifications preferred.
• Deep knowledge of transfer agency operations, shareholder servicing, intermediary distribution models, and fund operating structures.
• 10+ years of experience in asset management, transfer agency, fund administration, fund operations, service provider oversight, or related disciplines.
• Strong understanding of U.S. registered investment companies, ETFs, closed-end funds, interval funds, and collective investment trusts.
• Demonstrated experience overseeing third-party service provider relationships and vendor governance programs.
• Experience managing operational risk, driving process improvement, and initiating technology-enabled change.
• Ability to exercise sound judgment, balance competing priorities, and operate effectively in a fast-paced environment.

Pay

$215,000.00 - $260,000.00

Schedule

Full-time