Head of Technology Infrastructure & Operations

Key Responsibilities

• Establish and maintain vendor relationships and negotiate enterprise agreements
• Serve as primary executive contact for global outsourcing agreement with major IT services provider
• Oversee global data center operations, cloud infrastructure, and hybrid environments
• Direct network architecture, security infrastructure, and disaster recovery planning
• Manage infrastructure capacity planning and scalability initiatives
• Ensure best in class uptime performance for critical business systems
• Lead infrastructure modernization and automation initiatives
• Establish and maintain SLAs, KPIs, and operational metrics
• Implement ITIL best practices and continuous improvement methodologies
• Drive cost optimization while maintaining service quality
• Oversee incident, problem, and change management processes
• Lead business continuity and disaster recovery planning

Required Qualifications

• Education & Experience: Bachelor’s degree in computer science, Engineering, or related field (Master's preferred); 10+ years of progressive technology infrastructure experience; 5+ years in senior leadership roles managing large, distributed teams
• Technical Expertise: Deep knowledge of enterprise infrastructure (compute, storage, network, security); Extensive experience with cloud platforms (AWS, Azure, GCP); Strong understanding of cybersecurity principles and frameworks; Experience with DevOps, automation, and infrastructure as code; Knowledge of ITIL, Agile, and other operational frameworks
• Leadership Skills: Proven track record of leading large-scale infrastructure transformations; Experience managing complex IT outsourcing relationships and service delivery; Excellent communication and presentation skills for all stakeholder levels; Strong business acumen and ability to align technology with business objectives; Experience managing globally distributed teams; Change management and organizational development capabilities

Key Competencies

• Strategic thinking and vision
• Results-oriented with strong execution capabilities
• Collaborative leadership style
• Data-driven decision making
• Crisis management and problem-solving skills
• Vendor management and negotiation expertise

Preferred Qualifications

• MBA or advanced technical degree
• Industry certifications (ITIL, PMP, cloud certifications)
• Experience with financial services or professional services infrastructure
• Track record of successful cloud migrations
• Experience with emerging technologies (AI/ML, edge computing)
• Prior experience managing large-scale IT outsourcing agreements ($10M+ annually)