Head of Technology, AI Operations and Observability (US)

Responsibilities

• Define and execute the enterprise strategy for Observability, AIOps, SRE, and incident intelligence
• Lead global teams for 24x7 operational visibility and resilience across technology services
• Transform monitoring from reactive to predictive, AI-assisted operations
• Embed observability practices into the engineering and operational workflows
• Forge trusted partnerships with engineering, risk, and control functions to ensure secure operations
• Establish governance for AI-enabled workflows prioritizing explainability and resiliency
• Enhance system reliability and customer experience by reducing outages

Qualifications

• Undergraduate degree or Technical Certificate required
• 15+ years in development and technology delivery, Agile experience preferred
• Strong expertise in APM, Event Management, Operational Automation, and Reporting Platforms (e.g., Dynatrace, Datadog, Splunk, etc.)
• Proven ability to influence senior stakeholders and lead through ambiguity
• Demonstrated success in aligning teams to measurable outcomes and fostering a culture of accountability and continuous improvement

Benefits

• Opportunities for professional growth and skill development
• Supportive work environment with a focus on innovation
• Access to advanced technology solutions
• Collaboration with global teams on cutting-edge projects

Pay

$200,000 – $280,000 annually

Schedule

Full-time

Location

New York, NY - US based candidates only, no visa sponsorship available