Head of Technical Services - SGT-A05

About the role

The Head of Service Engineering and Customer Technical Support will lead a team of application and service engineers who coordinate with the design team, project engineering team, materials engineering team, 3rd party packagers, operators, and the Siemens Energy regional teams to support the SGT-A05, Small Engine Business. The primary focus of this position is providing the leadership to the technical support team for SGT-A05 new equipment packagers and a global fleet of SGT-A05 (Industrial 501K) Aero-derivative Gas Turbines. This position will manage the day-to-day technical issues that impact the affected regions and provide technical support for new engine sales.

Responsibilities

• Provide daily technical support to customers
• Manage customer support programs and campaigns
• Manage the monitoring of field service evaluations
• Support incident investigations on engines/hardware
• Support new engine sales
• Review technical requirements (fuel, emissions, performance, etc.)
• Conduct Installation Design Reviews (IDRs) for sold projects

Requirements

• Bachelor of Science degree in Engineering or Technology
• Ability to resolve complex, technical problems and implement corrective actions
• Financial and business acumen relative to Warranty & Policy, commercial settlements, and technical business issues
• 10+ years of experience with rotating equipment and gas turbine engines
• Previous management of personnel
• Domestic and international travel up to 25%

Qualifications

• Legal authorization for employment in the United States without need for current or future employer-sponsored work authorization

Skills

• Technical expertise in gas turbine engines
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines

Benefits

• Career growth and development opportunities
• Supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave
• Hybrid work schedule

Pay

Details not specified.

Schedule

Details not specified.

Company Information

Siemens Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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