Head of Technical Account Management

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%. As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments. Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute. What You'll Be Doing Own the global Technical Account Management strategy, driving technical success and long-term customer outcomesBuild, lead, and scale a global team of Technical Account Managers, including hiring, onboarding, enablement, and career developmentDefine clear engagement models, success metrics, and best practices for post-sale technical account managementEnsure customers achieve measurable, ongoing value from the ScaleOps platform, including cost savings, performance improvements, and operational efficiencyDevelop deep, trust-based relationships with technical and operational stakeholders within customer organizationsGuide customers through adoption, optimization, and scaling of the platform in real-world production environmentsAct as a strategic technical advisor, helping customers align ScaleOps with their evolving infrastructure and business goalsServe as the senior technical escalation point for strategic accountsProactively identify risks, gaps, and underutilized capabilities; drive mitigation and optimization plans; surface these to leadershipEnsure customers operate stable, healthy environments while continuously improving outcomesPartner closely with Account Managers to drive retention and expansion through value and long-term customer healthWork with Support to ensure seamless escalation and resolution of technical issuesCollaborate with Product and Engineering to surface customer insights and feature requests, influence roadmap priorities, and improve platform usability and reliabilityRepresent the customer perspective in internal discussions and planningDefine and track KPIs such as adoption, value realization, and customer health and satisfactionBuild scalable playbooks, processes, and documentation to support global growthContinuously refine how ScaleOps delivers technical value to customers at scale What You'll Bring Proven experience leading or scaling Technical Account Management or post-sale technical customer success teams in B2B SaaSStrong working knowledge of Kubernetes and cloud-native/container platforms (required)Experience supporting enterprise customers running production, mission-critical environmentsA strong customer-first mindset, with demonstrated success driving adoption, optimization, and long-term valueAbility to translate complex technical capabilities into clear customer outcomesExcellent leadership, communication, and stakeholder management skillsComfortable operating in a fast-growing, global environment