Head of Solutions Architecture, Amazon External Payments

Key job responsibilities

• Partner with Product, Engineering, and partner teams to co-design the technical architecture of AEP's platform, influence roadmap decisions, and define how solutions scale across partners
• Serve as the connective tissue between GTM and the technical organization, translating partner needs and market signals into architectural requirements
• Lead joint architecture design sessions with partner engineering teams to define integration patterns, API contracts, and solution blueprints
• Evaluate emerging technology trends (agentic AI, identity, fraud) and inform platform strategy with a forward-looking technical point of view

Engagement Model & Enablement

• Define the SA engagement model: how the team partners with Product, Engineering, partner teams, and GTM to deliver solutions
• Design layered coverage: strategic advisory for complex architecture decisions vs. scaled self-service enablement (reference architectures, developer tooling, integration guides)
• Own capacity planning, ensuring the team prioritizes high-impact strategic work over transactional support
• Drive creation of reusable assets: reference architectures, solution patterns, and API adoption frameworks that reduce repetitive effort

Business Outcomes

• Define and own success metrics: partner satisfaction, platform adoption, architecture quality, and integration velocity
• Serve as trusted technical advisor to senior partner and product stakeholders, shaping joint roadmaps
• Represent the SA function to senior leadership with insights on platform health, partner technical alignment, and strategic opportunities

Team Leadership

• Lead a global, distributed team of Solutions Architects; own hiring, performance management, career development, and retention
• Create structured career paths and technical depth standards; develop future leaders
• Foster a culture of strategic thinking, knowledge sharing, and technical excellence

About the team

Alexa External Payments is at the frontier of agentic commerce, building modular payments infrastructure that enables AI-powered shopping experiences across Amazon's partner ecosystem. The Solutions Architect team is the technical bridge between platform capabilities and partner go-to-market success, embedding with partners to accelerate integration, unblock complexity, and drive merchant activation.

Basic Qualifications

• 10+ years of infrastructure architecture, database architecture and networking experience
• 5+ years of managing a technical team of solution architects, sales engineers or similar technical roles experience
• Bachelor's degree

Preferred Qualifications

• Experience in management of technical, enterprise customer facing resources or equivalent
• Experience in payments or e-commerce
• Familiarity with agentic AI, generative AI, or conversational commerce as they relate to payments.