Head of Service Sales, Pharma Liquid, NAM

Summary

Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team!

Key Responsibilities

• Develop and lead the regional Service Sales function to achieve state-of-the-art performance in both volume and operational excellence.
• Lead the team to manage the full service sales lifecycle — from initial customer contact through ongoing, sustainable service contract support for the product’s lifetime — ensuring alignment with business objectives.
• Own the regional services order intake target; perform regular performance reviews, prepare strategic reports, and track key metrics to enable data-driven decision making.
• Drive business development and growth initiatives in collaboration with regional service operations to maximize contract sales revenue and margin.
• Manage a regional team of Service Sales Managers, ensuring delivery of client-focused solutions and overseeing their professional development.
• Administer customer and agent contracts, including NDAs, ensuring compliance and timely execution; coordinate on regional key accounts with the Key Account Leader.
• Oversee service representation at trade shows to strengthen brand visibility and market positioning.

Basic Requirements

• Bachelor’s degree in business or related field
• 10+ years of sales management experience in capital equipment
• 5+ years leading and developing sales teams and driving organizational change
• Willing to travel 40% domestically and internationally

Preferred Qualifications

• Strong knowledge of pharmaceutical industrial equipment and the service value propositions for this market segment, including service business models and related processes
• Results-driven, self-motivated, focused, and able to work independently
• Demonstrated ability to lead cross-functional teams (Engineering, Sales, Operations) in a global environment
• Proficient with CRM, ERP, PLM, and analytics tools (e.g., Salesforce, SAP, Power BI)
• Excellent verbal and written communication skills

Additional Information

• The anticipated base salary for this position ranges from $170k-200k annually plus bonus.
• We Care About Your Well-Being: Includes health coverage, retirement savings, financial protection, career growth, and work-life balance.
• Syntegon Technology is a proud supporter of STEM initiatives: FIRST Robotics (For Inspiration and Recognition of Science and Technology), AWIM (A World In Motion).