Head of Service - Pharma Liquid

Key Responsibilities

• Lead and develop a multidisciplinary service organization including technical sales engineering, coordinators, project managers, technical support, spare parts, modernization and documentation teams
• Establish organizational structure, roles, and competency profiles; implement matrix and value stream-based collaboration models across functions
• Build succession and talent plans with training and certification programs; foster a culture of continuous improvement and LEAN principles
• Establish and operate an installed base management system to track customer machinery, version status, life cycle and contract status
• Develop strategies for modernization, retrofit, and upgrade campaigns to maximize machine lifetime and customer value
• Collaborate with sales and product management to develop predictive service offerings, preventive maintenance, and digital monitoring solutions
• Leverage installed base data to identify trends, risks, and business opportunities while contributing to the product feedback loop
• Lead improvement projects that optimize flow, lead time, quality and delivery performance across the service value stream