Head of Salesforce - Volunteer Leadership Role

The Donovan’s Venom, Inc. is a 501(c)(3) nonprofit dedicated to bringing music, art, and entertainment to individuals who lack access. We curate universal accessibility to fine‑arts and music education, inspiring and empowering communities through inclusive, diverse, and socially impactful programs.

About the role

We’re looking for a Head of Salesforce to join our growing team. This is a volunteer position and does not constitute employment. Candidates must be ready to begin within the next 10 days.

Responsibilities

• Develop and execute change management strategies to ensure smooth adoption of new Salesforce functionalities and processes.
• Evaluate and recommend new Salesforce technologies and tools that can enhance the organization’s CRM capabilities and drive innovation.
• Continuously improve the user experience by gathering feedback, analyzing usage patterns, and making enhancements to Salesforce configurations.
• Oversee the integration of Salesforce with other enterprise systems and applications to streamline business operations.
• Monitor the performance of Salesforce systems, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness.
• Lead the customization of Salesforce to meet specific business requirements, including the development of custom objects, workflows, and automation processes.

Requirements

• 3+ years of experience managing a Salesforce team.
• Experience with Salesforce data management and analytics.
• Experience developing and delivering training programs for Salesforce users, as well as providing ongoing support.
• Knowledge of Salesforce CRM, including Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Lightning.
• Ability to develop and execute strategic plans for Salesforce that align with broader business goals and drive growth.
• Proficiency in Salesforce configuration, customization, and development (e.g., Apex, Visualforce, Lightning Components).

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Salesforce Certified Administrator.
• Salesforce Certified Advanced Administrator.
• Salesforce Certified Sales Cloud Consultant.
• Salesforce Certified Service Cloud Consultant.