Head of Risk Operations

Opportunity

Tilt is seeking a Head of Risk Operations to lead our non-customer-facing operations end to end. This is the senior leader accountable for the work that keeps Tilt running behind the scenes.

Required Experience

• 8+ years in fraud, disputes, and overall risk operations, including 3+ years leading teams — ideally including managing managers.
• Deep, practical knowledge of consumer protection regulation as it applies to operations: FCRA credit disputes, Reg Z and Reg E transaction disputes, and the back-office obligations (SCRA, bankruptcy, deceased handling, proof of authorization).
• A track record of building and scaling operations through process and automation, not just headcount.
• Comfort operating on data: able to set and interpret operational metrics, work with SQL/BI outputs, and hold the team to a single source of truth.
• Proven success partnering with Compliance, Legal, Product, and Engineering, and communicating risk and tradeoffs to executives.

Preferred Experience

• Hands-on experience deploying AI or automation in an operations setting.
• Familiarity with the fraud and dispute tooling ecosystem (Alloy, Socure, Persona, LexisNexis, Helix, Centrix, Zendesk, Peach) or close equivalents.
• Experience owning vendor relationships, contracts, and budget for a function.

Why You're a Great Fit

• Leadership & Function Ownership: End-to-end accountability for non-customer-facing operations, setting the standard for how every back-office workload runs.
• People Management: Lead and develop a team of subject-matter experts, as well as the frontline investigators and analysts, with a focus on career paths and bench strength.
• Automation & Scale: Define and drive the roadmap to automate manual review, dispute intake and resolution, monitoring, and reporting; reduce cost-to-serve and cycle time while protecting accuracy.
• Risk Appetite: Operationalize the company's risk appetite, building and tuning the systems, thresholds, and workflows that embed Tilt's balance of fraud prevention and fair customer treatment into day-to-day operations.

Our Interview Process

• Initial recruiter call: Learn about your experience and what you're looking for in your next role.
• Hiring manager interview: Discuss your background and approach to solving challenges.
• Skills panel: Meet with Tilt team members to discuss your expertise and problem-solving approach through real-world scenarios.
• Leadership conversations: Conversations with our CFO and CEO to discuss our mission and how you could contribute to it (and how we can help you achieve your career goals along the way).