Head of Revenue Operations

Your Impact: How You'll Help Us Heal a Broken System

Within your first year, you will have the opportunity to:

• Lead deep-dive analyses into cohort performance and order volume shortfalls.
• Identify drivers of order volume loss and develop re-engagement campaigns to drive recovery.
• Partner with Revenue leaders to implement segmentation within the GTM process based on customer types, deal sizes, and wallet share.
• Define clear action paths between Sales and Customer Success, particularly for "revivable" accounts versus those requiring a full re-demo.
• Act as the Salesforce architect and hands-on admin manager, building a future-proof structure while implementing rapid changes for short-term needs.
• Partner with revenue leadership to design, manage, and calculate commission plans and GTM KPIs.
• Evaluate and manage the GTM tech stack (Salesforce, BI tools, etc.), ensuring maximum utilization and impact.

The Skills and Experience You’ll Leverage

• 8-12+ years in RevOps, Sales Ops, or BizOps, with 3-6 years leading teams or owning major GTM functions.
• Proven experience scaling a GTM organization through rapid growth, ideally within a revenue model driven by usage, consumption, or transactions.
• Hightly fluent in SQL, CRM systems (Salesforce), and BI/analytics workflows.
• You can partner deeply with data to simplify complicated operational challenges.
• Comfortable operating in "chaos" to clean up historical data and ruthlessly prioritize resource allocation across departments.

The Rewards & Reality

• Compensation: $170,000-$225,000 base salary + equity
• Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents.
• Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point. We want you to grow with us.
• Work Environment & Location: This role is based in our New York City office in Chelsea. We have a hybrid model, with a requirement of 4 days per week in the office to foster collaboration and innovation.

Pledge for an Equitable Future

We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls.