Head of Resiliency and Security Communications

About the role

JPMorgan Chase is seeking an Executive Director to join Firmwide & Corporate Communications, focused on business resiliency, incident response, crisis management and security communications.

Responsibilities

• Lead corporate, internal firmwide communications strategy for resiliency, incidents, crises and security-related matters that may impact employees, operations, workplaces or reputation.
• Serve as a senior counselor to key partners (e.g., Global Security, Global Real Estate, HR, Technology), shaping decisions and messaging in fast-moving environments.
• Direct communications through disruptive events, balancing speed, accuracy, judgment and care as facts evolve.
• Develop executive-ready communications and materials for internal and external audiences (e.g., employee updates, executive messages, talking points, Q&As, holding statements, manager guidance, intranet and stakeholder content).
• Establish and maintain crisis-readiness infrastructure, including playbooks, templates, escalation paths and scenario-based messaging to enable consistent, rapid activation.
• Cook up across communications and control partners to ensure alignment, accuracy, approvals and localized execution with firmwide consistency.

Requirements

• 10+ years in corporate communications, crisis/issues management, internal communications, public affairs or related disciplines, with significant senior advisory experience.
• Track record supporting complex, regulated or high-stakes environments (e.g., financial services, government, security/emergency management, risk, technology, operations, legal, professional services).
• Demonstrated ability to advise senior executives and influence outcomes across a matrix with multiple stakeholders and approval points.
• Exceptional writing and message-development skills; able to simplify technical/operational topics into clear, employee-centered communications without amplifying concern.
• Strong judgment and discretion handling confidential, sensitive and reputationally significant matters under time pressure and ambiguity.
• Operational rigor: ability to build readiness materials, run workstreams, manage competing priorities and drive clarity in coordination-heavy situations.
• Flexibility to support urgent matters outside standard business hours when needed.

Qualifications, Capabilities, And Skills

• 10+ years in corporate communications, crisis/issues management, internal communications, public affairs or related disciplines, with significant senior advisory experience.
• Track record supporting complex, regulated or high-stakes environments (e.g., financial services, government, security/emergency management, risk, technology, operations, legal, professional services).
• Demonstrated ability to advise senior executives and influence outcomes across a matrix with multiple stakeholders and approval points.
• Exceptional writing and message-development skills; able to simplify technical/operational topics into clear, employee-centered communications without amplifying concern.
• Strong judgment and discretion handling confidential, sensitive and reputationally significant matters under time pressure and ambiguity.
• Operational rigor: ability to build readiness materials, run workstreams, manage competing priorities and drive clarity in coordination-heavy situations.
• Flexibility to support urgent matters outside standard business hours when needed.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Pay

Our compensation is competitive and commensurate with experience, skills, and qualifications. We offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Schedule

We offer flexible schedules to accommodate your needs. Please refer to the job description for more details.