Head of Product & Customer Experience

About Sequencing Sequencing is the world’s largest direct-to-consumer whole genome sequencing platform, helping define the future of AI-powered personalized health. We’re a profitable, venture-backed, fully remote company building products that turn clinical-grade whole genome sequencing into meaningful, personalized insights. Through AI and a rapidly expanding ecosystem of genomic applications, we help people better understand their health and future. The human genome is one of the most valuable and underutilized resources in the world. Our mission is to transform it into a lifelong source of personalized guidance – and build the trusted home for every genome on Earth. Join us in helping build the interface between humanity and its DNA! The Position As Head of Product & Customer Experience, you will lead a transformation. You will own product strategy, experience design, and roadmap execution across the full customer journey from the moment someone discovers their genome to the ongoing experience of living with that knowledge. As a core member of the leadership team reporting directly to the CEO, you will build and lead a world-class product organization while helping define the future of personalized health. What You'll Own Product Leadership and Execution Own product vision and roadmap, creating new categories at the intersection of genomics, AI, and consumer health tied to customer impact and revenue growthBuild, train, and retain a high-performing product and design team, setting the bar for product management excellence and ownershipLead hands-on, driving the decisions and cross-functional work that moves strategy into products customers use, trust, and return toEstablish the processes across Product, Engineering, Bioinformatics, and Design that ship high-quality products without sacrificing speed or scientific integrityDefine success metrics and use analytics and experimentation to drive measurable gains in engagement, retention, and subscription valueCommunicate product strategy and trade-offs with clarity and conviction to executives, investors, and partnersEstablish Sequencing as the global leader in AI-powered genomic experiences through product decisions that set the standard for the category Customer Experience Own the customer journey from onboarding through lifelong engagement, delivering measurable value at every stageTranslate deep customer understanding into products that simplify complex genomic science into everyday health decisionsDeploy AI to deliver personalized genomic insights that help customers understand risk and act on their health with confidenceTurn genomic data into experiences so intuitive customers can act on their health without understanding the science behind itDrive subscription engagement and retention by continuously surfacing new value from a customer's genome over timePartner with Growth and Analytics to improve activation, renewal, and retention through data-driven lifecycle strategiesSet and uphold design and brand standards that build trust and reinforce category leadership across every customer touchpoint Who You Are 10+ years leading product in high-growth consumer environments with proven impact on engagement, retention, and revenueTrack record owning product strategy and roadmap from vision to executionDeep expertise in consumer subscription products, lifecycle engagement, and customer lifetime valueProven ability to build AI-enabled or data-driven products that make complex systems simple and trustworthyProven success hiring, training, and scaling high-performing product and design teamsHands-on leader equally effective setting vision, developing talent, and executingFluent in analytics and experimentation with a bias toward actionCross-functional partner who drives alignment across engineering, science, design, and business Why Sequencing? For decades, the human genome has been one of the world’s richest sources of health information—but most people have never been able to truly understand or use it. We’re changing that. At Sequencing, we’re transforming billions of genetic variants, decades of scientific research, and constantly evolving genomic knowledge into technology people can interact with naturally and trust when making decisions about their health. This isn’t about building another health application. It’s about creating an entirely new category of technology that brings together bioinformatics, genetics, and consumer health to improve and extend millions of lives. Your work won’t just help build Sequencing—it will help redefine how people understand themselves through their DNA for decades to come. Benefits Comprehensive medical, dental, and vision insurance coverage401(k) with company matchingPaid time offPaid volunteer time offFully remote work with a home office stipendParental bonding leavePrivate and confidential clinical-grade whole genome sequencing for you and your family