Head of Product and Quality Assurance
About The Role
EnrollHere is seeking a highly driven Head of Product & Quality to lead product execution, customer engagement, quality assurance, and delivery across our platform. This is a hands-on leadership role responsible for ensuring we build the right products, deliver them quickly, and maintain the highest standards of quality and customer satisfaction. This individual will serve as the bridge between customers, product, engineering, data, compliance, and executive leadership. They must be equally comfortable meeting with customers, writing requirements, testing features, prioritizing roadmaps, and holding teams accountable for execution.
Why this Role Matters
At EnrollHere, product quality and customer experience are competitive advantages. We are building technology that powers critical business operations for our customers. The right person in this role will directly influence product innovation, customer satisfaction, platform adoption, and company growth while helping ensure we continue to deliver at a pace that sets us apart from the market.
About The Culture
EnrollHere is not a slow-moving corporate environment. We move fast. We make decisions. We execute. We are obsessed with delivering value to our customers and continuously improving our platform. We believe speed matters, accountability matters, customer engagement matters, and results matter. The ideal candidate thrives in an entrepreneurial environment where priorities evolve, customer feedback drives innovation, and every team member is expected to take ownership. This role is for someone who enjoys being in the trenches, solving problems, engaging with customers, and helping teams deliver exceptional outcomes.
Core Values
Customer First
Ownership Mentality
High Accountability
Bias for Action
Continuous Improvement
Team Before Self
Relentless Execution
Attention to Detail
Strong Communication
Positive Energy and Engagement
Requirements
7+ years of Product Management experience in a SaaS environment
Strong understanding of software development and QA processes
Highly organized and execution-oriented
Exceptional communication and customer engagement skills
Comfortable operating in a fast-paced, high-growth environment
Willing to be hands-on and deeply involved in day-to-day execution
Demonstrated track record of shipping products and delivering results
Qualifications
Comfortable operating in a fast-paced, high-growth environment
Willing to be hands-on and deeply involved in day-to-day execution
Demonstrated track record of shipping products and delivering results
Responsibilities
Meet regularly with customers to understand needs, challenges, and opportunities
Translate customer feedback into clear product requirements and priorities
Own product backlog management and roadmap execution
Write detailed user stories, acceptance criteria, and functional requirements
Partner closely with Engineering, Data, AI, Compliance, and Operations teams
Drive feature adoption and customer utilization
Ensure projects are delivered on time and meet customer expectations
Coordinate cross-functional teams and remove obstacles
Hold stakeholders accountable for commitments and deadlines
Monitor progress and proactively identify risks
Drive a culture of ownership, urgency, and continuous improvement
Benefits
Medical: 4 United Healthcare medical plans (including an HSA option)
Dental: 3 dental plans (Aetna and MetLife)
Vision: 2 Aetna vision plans
Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
Ancillary Coverage: 4 ancillary plans and supplemental life insurance
Retirement: 401(k) with a 4% match (after 90-day exclusionary period)