Head of Procurement

About the role

The Pharmacy Hub collaborates with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients, distributing pharmaceuticals, medical devices, and other healthcare products to ensure greater accessibility and convenience.

The Head of Procurement leads the procurement function and owns end-to-end sourcing, purchasing, and vendor management for both pharmaceutical raw materials supplying 503A compounding operations (APIs, excipients, and other compounding components) and finished pharmaceuticals, medical devices, and healthcare products flowing through fulfillment operations. This role sets procurement strategy, owns supplier relationships, the purchase order lifecycle, and material and product availability strategies to consistently meet production needs, partner SLAs, and patient demand. The position reports to the General Manager and works closely with Finance, Pricing, Inventory Control, Fulfillment, Client Success, and Operations. Team structure is expected to evolve as the Procurement function scales.

Responsibilities

Purchase Order Management & Product Availability (~35%)

• Manage the full purchase order lifecycle across pharmaceuticals, medical devices, and other healthcare products: generate POs from Inventory Control signals, track order status, confirm receipt, and resolve discrepancies
• Monitor par levels and reorder points with the Inventory Control Manager; respond to stock alerts and shortage signals with urgency to prevent fulfillment disruption
• Develop and execute shortage mitigation strategies when primary suppliers cannot meet demand, identifying alternative sourcing across wholesaler and manufacturer networks
• Ensure all inbound pharmaceutical shipments are DSCSA-compliant, coordinating with Inventory Control on transaction information (TI) and transaction statement (TS) verification
• Maintain procurement schedules and delivery windows that align with fulfillment operations and minimize receiving bottlenecks

Vendor Management & Supplier Relationships (~25%)

• Own TPH's supplier relationships with major pharmaceutical wholesalers, direct manufacturers, and specialty distributors
• Negotiate pricing, service levels, delivery terms, and contract conditions; escalate strategic contract decisions to the Head of Pricing & Procurement
• Run regular vendor performance reviews covering on-time delivery, fill rate, cost variance, and DSCSA serialization compliance, and hold suppliers to agreed terms
• Lead qualification and onboarding of new suppliers, including documentation, compliance verification, and ERP setup
• Maintain a supplier master record with current contract terms, pricing agreements, lead times, and performance history

Cost Management & Cross-Functional Collaboration (~20%)

• Partner with Pricing on GPO contract utilization: confirm purchasing at contracted rates, flag opportunities to improve tier positioning, and surface variance between contracted and actual acquisition cost
• Provide Finance with accurate purchase cost data, chargeback reconciliation inputs, and spend reporting for COGS accuracy and month-end close
• Work with Client Success and Operations to understand demand signals, partner commitments, and upcoming volume changes that should shape procurement planning
• Coordinate with Fulfillment on inbound scheduling and receiving capacity so procurement timelines are operationally executable
• Serve as the primary internal escalation point for product availability issues affecting partner SLAs, and communicate proactively with Client Success when supply constraints create fulfillment risk

Reporting, Analysis & Process Improvement (~12%)

• Produce regular procurement reports: spend by category, supplier fill rate, cost variance versus contracted price, PO cycle time, and shortage frequency
• Conduct ongoing spend analysis and total cost of ownership (TCO) modeling across product categories; bring cost reduction, consolidation, and sourcing opportunities to the Head of Pricing & Procurement
• Build and maintain procurement reports in TPH's ERP so leadership has consistent visibility into procurement performance and supply risk
• Improve procurement, vendor onboarding, and PO workflows, and write SOPs the Specialist can execute and that scale as the catalog and partner base grow

Team Leadership (~8%)

• Directly manage the Procurement Specialist: set expectations, give structured feedback, and build the Specialist's capability in sourcing, PO management, vendor communication, and compliance

How success is measured

• Supplier price negotiations: savings calculated as (prior price − negotiated price) × purchased volume, reported in dollars and as a percentage of spend. Target: 3–5% annual savings on addressable spend. Reviewed monthly.
• Volume-based pricing: share of key-supplier spend covered by volume or tiered pricing, plus savings captured by reaching those tiers. Target: at least 70% of top-supplier spend under volume pricing, with an additional 10% savings on API purchases. Reviewed quarterly.
• Cost increase avoidance: (supplier-proposed increase − accepted increase) × projected 12-month volume. Target: at least 50% of proposed increases avoided or reduced. Tracked per event, with a quarterly rollup.
• Consolidated purchasing based on turns: reduction in cost per order (freight, fees, and order count) from grouping purchases by each item's inventory turns. Target: 10–15% lower freight cost per order and fewer rush orders. Reviewed quarterly.
• Supplier documentation readiness: inbound shipments with complete documentation (COA, invoice, DSCSA) as a share of total inbound shipments. Target: at least 98% complete, with zero documentation holds. Reviewed monthly.

Qualifications

Required

• 5+ years of procurement or supply chain experience in a pharmaceutical, medical device, or healthcare distribution environment
• Demonstrated experience managing relationships with major pharmaceutical wholesalers and/or direct manufacturers in a pharmacy or healthcare distribution setting
• Working knowledge of pharmaceutical procurement mechanics, including NDC-level purchasing, WAC-based cost structures, GPO contract utilization, and DSCSA serialization compliance
• Experience managing purchase orders end to end: issuance, tracking, receipt confirmation, and discrepancy resolution
• Strong analytical skills with proficiency in Excel and ERP systems; able to model procurement scenarios, track spend, and produce category-level cost reports
• Experience managing or mentoring a direct report or junior team member in procurement or supply chain
• Strong written and verbal communication skills; able to negotiate effectively with vendors and translate supply chain data into clear internal communication
• Ability to manage multiple concurrent procurement workstreams with accuracy and urgency in a high-volume fulfillment environment
• Bachelor's degree

Preferred

• CSCP, CPSM, or equivalent certification
• Experience procuring across multiple healthcare product categories, including specialty pharmaceuticals, medical devices, and ancillary healthcare supplies
• Familiarity with shortage management in a pharmaceutical distribution or specialty pharmacy setting
• Exposure to GPO contract negotiation or renegotiation, including tier analysis and volume commitment modeling
• Experience with chargeback reconciliation and working with Finance on cost variance resolution
• Familiarity with DSCSA product traceability requirements and serialization verification workflows
• Experience supporting or leading vendor qualification, onboarding, and performance review processes

Core competencies

• Vendor relationship management — builds lasting relationships with wholesalers and manufacturers, negotiates effectively, and holds suppliers to cost, quality, and delivery commitments
• Supply chain acumen