Head of People Operations

Markable is the leading AI platform in the social commerce industry, solving the biggest problems that affiliate creators face. The platform supports creators at every stage of their workflow with capital, generative AI tools, and AI‑driven advertising, while emphasizing authenticity, ethics, and creator‑obsessed principles. The company grew 600 % YoY in 2025 and is poised for triple‑digit growth in 2026.

About the role

As Head of People Operations, you own the full employee lifecycle at Markable—from opening a role to an employee’s departure. You thrive in ambiguity, enjoy variety, and will build systems from scratch, handling everything from compensation reviews to payroll issues, team off‑sites, and more. The role has real ownership from day one and touches every corner of the company.

Key responsibilities

• Run the payroll function accurately and on time, covering base pay, commissions, bonuses, contractor payments, and reimbursements.
• Partner with leadership to lead the annual compensation review process, including benchmarking, modeling, and manager communications.
• Manage equity operations: oversee the Cake Equity account, employee option grants, offers, and fulfillment in coordination with finance.
• Own end‑to‑end recruiting across functions, handling sourcing, job descriptions, pipeline management, interview scheduling, offers, and candidate experience.
• Conduct dedicated searches for specialist and leadership positions, develop sourcing strategies, and report progress to leadership.
• Maintain a clean ATS, track candidates, and keep hiring managers updated.
• Run candidate screening and evaluation, including structured interviews and documentation.
• Own onboarding: set up systems access, paperwork, orientation, account setup, and craft personalized welcome letters.
• Manage employee off‑boarding and transitions, ensuring consistent documentation and processes.
• Drive negotiation, selection, and administration of market‑leading benefits and insurance; create innovative supplemental benefits.
• Oversee US benefits programs, coordinate open enrollment, and answer employee questions.
• Serve as primary point of contact for the PEO (Justworks), handling HR admin, compliance, and employee data.
• Create and maintain the headcount planning roadmap, providing accurate forecasts and clear communication to finance.
• Ensure compliance with all applicable employment laws, labor regulations, and immigration requirements; maintain audit‑ready HR policy documentation.
• Maintain employee folders and manage DocuSign workflows for offer letters, agreements, and other people documents.
• Champion culture by planning and executing team events, off‑sites, and celebrations; generate creative ideas to make Markable a great place to work.
• Identify and build People Ops infrastructure—tools, workflows, and reporting—that scales with the company.

Requirements

Non‑negotiables

• 6–10 years of HR generalist experience, preferably in a startup or high‑growth environment with a broad scope of responsibilities.
• Proven ability to build processes and structures from scratch.
• Strong working knowledge of U.S. employment law, benefits administration, and payroll fundamentals.
• Highly organized with meticulous attention to detail.
• Excellent interpersonal skills; able to build trust quickly and communicate clearly at all levels.
• Low ego, high ownership mindset; willing to roll up sleeves for tasks ranging from ordering snacks to leading a compensation review.
• Resourceful problem‑solver who does not rely on a playbook for every situation.
• Experience planning team events and creatively enhancing employee experience.

Nice‑to‑haves

• Familiarity with DocuSign administration and workflow management.
• Experience managing contractor relationships and international payments.
• Background in the creator economy, media, or tech startup space.
• Prior experience as the first or only HR hire at a company.
• Experience with a PEO platform; Justworks experience is a strong plus.

Benefits

• Dental, medical, and vision insurance
• 401(k) retirement plan
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Commuter benefits
• Life insurance
• Health & wellness perks