Head of Patient Experience and Strategy

For our client, we are seeking a Head of Patient Experience and Strategy to join the team of a leader in the Pharmaceuticals & Biotech space. This role will shape and advance a global patient experience agenda that puts patients at the center of strategy, execution, and decision-making. You will lead cross-functional collaboration to translate patient insights into meaningful action, with a particular focus on rare disease patient journeys. The position requires strong governance, trusted external relationships, and the ability to influence both business and clinical outcomes through patient-centered thinking. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $228,000 – $313,500 annually Responsibilities Lead and evolve the global patient experience community to translate insights into action. Align cross-functional expertise to drive meaningful patient experience initiatives. Create governance structures to ensure effective execution of patient experience strategies. Define and champion a vision for patient experience that positions patients as partners. Build strategies that integrate patient perspectives into the organization's operations. Capture and activate patient insights to inform key decisions across the organization. Shape a global approach to patient engagement based on trust and transparency. Qualifications 15+ years in patient experience, engagement, advocacy, healthcare strategy, or related fields. Deep understanding of the biotech industry and patient journey, especially in rare diseases. Proven success in leading global patient experience strategies across various functions and stages. Ability to translate patient insights into impactful business and clinical decisions. Experience in building cross-functional communities and governance models. Established relationships with patient leaders and advocacy organizations. Strong communication and relationship-building skills. Benefits Comprehensive health benefits package. Retirement savings plans. Participation in short-term and long-term incentive programs. Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.