Head of Operations - Commercial & Residential Cleaning

Responsibilities

• Serve as the primary manager for the leadership layer across Sales, Marketing, Operations, and Customer Success, freeing the founder to focus on strategic vision and product
• Lead the company through evolving team structure and systems to meet the highest standards of client experience
• Coach and develop emerging leaders across both divisions into confident, accountable operators
• Review existing SOPs, identify gaps, and codify tribal knowledge into clear, accessible Standard Operating Procedures for each division
• Redesign and optimize company systems to maximize service quality, efficiency, and scalability
• Build KPIs and leading indicators for each department and individual, moving beyond lagging revenue targets alone
• Install accountability at the supervisory level so leaders can confidently hold their teams to clear standards and daily metrics
• Create clear, relevant dashboards that give the founder and leadership visibility into performance without requiring them to dive into the details
• Build a meeting structure with clear agendas that drive efficiency, transparency, and decisions
• Translate revenue targets into an authentic, unifying mission that gives the team a shared "why" beyond the numbers

Requirements

• Proven operator who has built structure and scaled a growing service business across multiple functions
• Experience serving as the operational "steady hand" to a high-drive founder, removing them from daily operations
• Experience leading Sales, Customer Success, Administration, Marketing, and field teams as one cohesive organization
• Track record building culture across diverse, distributed, or bilingual teams
• Proficient using AI tools such as Claude, Cowork, and Claude Code for research, analysis, problem-solving, and operational efficiency
• Systems architecture and automation to integrate tools and reduce manual work
• KPI development and leading indicators that evolve with growth
• SOP and process documentation
• Financial acumen including P&L oversight, modeling, and data-driven decisions
• Change management that brings structure and accountability to growing teams
• Critical Soft Skills (Deal-Breakers)
• Transparent and willing to give founders candid feedback
• High emotional intelligence across field teams, leadership, and clients
• Balances strong accountability with coaching and development
• Translates revenue goals into a mission the team can rally behind
• Data-driven decision maker who can analyze information and make critical choices based on evidence
• Candid and direct communicator with strong interpersonal, verbal, and written skills in English
• Ability to perform on site customer visits as needed to execute performance reviews and management practices for supervisors & ops leaders across commercial and residential

Benefits

• $115K to $135K base salary plus performance incentive, commensurate with experience
• Full-time W2 employment based in Illinois
• Bonus structure based on the growth of the organization is available
• Health Insurance
• 401K match is available up to 3%
• PTO: 2 Weeks to start + time off on your birthday
• A company vehicle is available for this position
• Additional Office Shutdowns: Observe the standard US Holidays
• Professional Development: This role will be supported by an external Ops program that includes Ops mentorship, community, and live coaching

How to Apply

If you are interested in this position, please submit an application at the following link.https://recruiterflow.com/db_5f712a22c33a3d8ff14e412f5e6ab747/jobs/42