Head of Operations and Supply Chain

About the role

Lead the operations behind a growing luxury brand. Kelly Services is partnering with an internationally recognized luxury retailer seeking a Head of Operations & Supply Chain to lead U.S. operations.

Responsibilities

• Lead all U.S. operations, supply chain, logistics, inventory, customer service, and fulfillment.
• Develop inventory strategies supporting retail stores, wholesale accounts, and eCommerce.
• Manage forecasting, replenishment, inventory planning, and product allocation.
• Oversee warehouse operations, transportation, distribution, and third-party logistics (3PL) partners.
• Ensure import/export compliance, customs documentation, and broker management.
• Lead customer service and order management for both wholesale and direct-to-consumer channels.
• Oversee repair and after-sales operations to deliver an exceptional luxury customer experience.
• Build KPIs, improve operational performance, and implement scalable processes that support continued growth.
• Lead, mentor, and develop a team of eight operations professionals while partnering closely with global leadership.

Requirements

• 5+ years of leadership experience in Operations, Supply Chain, Logistics, Inventory, Distribution, or Fulfillment.
• Luxury retail experience strongly preferred.
• Experience managing inventory across retail, wholesale, and eCommerce channels.
• Strong background with warehouse operations, transportation, customs, imports/exports, and 3PL management.
• Experience leading and developing high-performing teams.
• ERP experience with strong Excel skills; CEGID or M3 experience is a plus.
• Bachelor's degree preferred.

Qualifications

• We welcome candidates from luxury fashion, jewelry, watches, beauty, cosmetics, accessories, footwear, apparel, handbags, premium consumer goods, and omnichannel retail.

Skills

• Strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Strong analytical and data-driven decision-making skills.
• Leadership and team-building abilities.

Benefits

Hybrid work schedule, Executive-level visibility and influence, Lead operations during an exciting period of expansion, Build and improve scalable supply chain and operational processes, Join a collaborative, entrepreneurial leadership team, Long-term career growth with a rapidly expanding luxury organization.

Pay

$160,000–$185,000 + base salary + bonus

Schedule

Hybrid