Head of Operations and Customer Success at Formula Health

About the role

Formula Health is an early-stage San Francisco startup building the prescribing and fulfillment infrastructure for clinics, enabling them to offer compounded therapeutics like GLP-1s and personalized supplements without the operational overhead. Located in San Francisco, USA. Join a founding-level operations role with direct reporting to founders who previously scaled healthcare platforms like Juniper to over 100,000 patients. Help define the operational backbone of a platform serving high-growth sectors including medspas, longevity practices, and fertility clinics across the United States. Transition from a high-impact individual contributor to a leadership role as you hire and manage the team to scale from tens to hundreds of clinics.

Responsibilities

• Own the entire onboarding funnel, moving clinics from signature to steady prescribing volume while making the process repeatable and efficient.
• Triage and resolve day-to-day operational issues, including fulfillment delays and prescriber inquiries, then work with engineering to build product-led solutions.
• Drive long-term customer retention and expansion by building strong relationships with clinical partners and acting as their primary advocate within the company.

Requirements

• At least 4 years of experience in customer success, implementation, or operations at a B2B software company, preferably in a builder role.
• Demonstrates high autonomy and detail-obsession, with the ability to manage complex logistics while maintaining a clear, empathetic communication style with clinical partners.
• Possesses the leadership potential to hire and manage a team, alongside a strong interest or experience in healthcare, pharmacy, or clinical operations.