Head of NA Production Management
About the role
The Head of NA Production Management plays a critical role in State Street, responsible for the reliability of platforms supporting the bank's flagship businesses. This role involves leading all NA Production Management functions across applications, client technical support, service availability management, and recovery management. This is a leadership position within a geographically dispersed matrix organization, requiring collaboration across IT departments, Business Units, Internal and External Risk, and Audit teams.
Responsibilities
- Full ownership of business systems technical operations including stability and day-to-day operations of the platforms
- Face off to Executive stakeholders and externally to regulatory bodies and clients
- Grow SRE practices and function and help transform Production Management
- Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients
- Instill continuous improvement and automation in team's fabric to reduce effort and risk, while increasing business satisfaction
- Pro-active identification of systems risks and compliance deficiencies, and prompt remediation
- Additional responsibility as the head of NA Production Management overseeing the Production management functions and facing off to Risk, regulatory, audit, technology and business teams in the region
Qualifications
- A minimum of bachelor's degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
- A minimum of 15 years of IT experience with hands-on experience in technology support/SRE functions
- Strong knowledge of Regulatory requirements, Industry frameworks and best practices such as ITIL V4, COBIT, FFIEC, NIST, etc.
- Knowledge of SDLC / Engineering processes and methodologies
- Proven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management
- Strong communication and inter-personal skills
- Experience in leading a geographically distributed and diverse team
- Ability to work under pressure and deliver on tight schedules
- Familiarity with tools like ServiceNow, Cutover, Jira, etc. preferred
- Prior experience in handling risk and regulatory remediations will be a plus
Benefits
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes:
- Retirement savings plan (401K) with company match
- Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- Access to our Employee Assistance Program
- Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
- Eligibility for certain tax advantaged savings plans
Pay
$170,000 - $282,500 Annual
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