Head of L&D – Global Technology & Operations

The Opportunity

The Head of L&D – Global Technology & Operations is responsible for enabling workforce capability and readiness across MetLife’s Global Technology & Operations organization. This role, which can be located in New York, NY, Bridgewater, NJ, or Cary, NC, serves as a senior Enterprise Learning & Development leader, partnering closely with HR leadership and business executives to translate enterprise and business strategy into clear capability priorities that drive measurable performance outcomes.

Key Responsibilities

• Lead the diagnosis of workforce readiness, capability gaps, and organizational effectiveness in partnership with HR leaders, aligned to business priorities, AI adoption, and transformation initiatives.
• Create clear, data-driven capability roadmaps spanning leadership, human skills, functional capabilities, and AI-related skills in alignment with enterprise and HR strategy.
• Oversee the delivery of workforce capability development across Global Technology & Operations, ensuring priorities are executed, adopted, and reinforced at scale.
• Manage partnerships with HR and business leaders, operating as a consultative, outcome focused advisor aligned to strategy and execution needs.
• Develop applied development, performance support, and change enablement approaches that are embedded into day-to-day work rather than delivered as stand-alone programs.
• Cook up coordination with enterprise and delivery partners to ensure execution quality, adoption, and measurable impact, balancing enterprise consistency with local relevance.

Required Qualifications

• Bachelor’s degree (or equivalent experience) with deep application in learning, organizational capability, or workforce development roles.
• Demonstrated expertise in diagnostic and systems thinking, with the ability to identify root causes of performance gaps beyond training needs, including organizational and team effectiveness.
• Strong consultative and executive influence skills, partnering with senior HR and business leaders to drive alignment and results.
• Demonstrated strong people leadership, whether direct reports or matrix.
• AI fluency, demonstrated through using AI across the L&D lifecycle and in enabling AI adoption within a business or functional context.

Preferred Qualifications

• Experience accountable for workforce, capability, or transformation outcomes within a region, function, or line of business.
• Proven success partnering with HR and business leaders on strategy execution, AI adoption, or large-scale change initiatives.
• Experience leading applied development and performance support models that materially change how work gets done.
• Comfort operating in complex, matrixed environments, balancing strategic intent with practical execution and adoption at scale.

Location Expectation

This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $164,200 - $218,900. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

About MetLife

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Opportunity Employer

MetLife, Inc. is an equal opportunity employer committed to attracting and retaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other characteristic protected by law. At MetLife we want to save your time. Therefore, if you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.