Head of information and advice

About the role

As part of our dedicated services team, you will provide strategic leadership of Macular Society services that offer patient information and advice to people living with macular disease. You will be a key member of the services and organisational leadership teams, collaborating with and supporting your colleagues across services and ensuring that service users are clearly able to find and access services that support them.

Responsibilities

• Provide strategic leadership for high-quality, accessible and impactful information services, including the helpline, patient information and forum
• Develop and deliver innovative approaches to meet the evolving needs of people living with macular disease across multiple channels and formats
• Act as a subject matter expert on patient experience and user needs, using insight and data to inform organisational decision-making
• Lead the development of new approaches to increase reach, engagement and impact across digital and other channels
• Work with colleagues to develop and deliver strategy, business plans and budgets for information and advice services
• Support income generation activity, including working with fundraising colleagues on proposals for trusts, foundations, corporates and major donors.

Requirements

Our ideal candidate will have:

• Knowledge of information seeking with an understanding of how to target, build engagement with, and evaluate content and services
• An understanding of the role of patient information in the wider health ecosystem, and how people living with health conditions can be supported to build their knowledge, skills and confidence
• Strategic thinking - ability to develop and deliver clear content and channel strategy aligned with organisational goals and audience needs
• Experience in leading innovation in service delivery, and translating understanding of patient need into high-quality, responsive services
• Excellent leadership skills, including evidence of fostering a challenging and supportive team culture and flexing style to meet the needs of individuals
• Excellent team working and collaborative working skills and the ability to develop effective partnerships.

Qualifications

The Macular Society is committed to equality and diversity and welcomes applications from all suitably qualified persons, particularly people with lived experience of sight loss.

Skills

Our ideal candidate will have:

• Knowledge of information seeking with an understanding of how to target, build engagement with, and evaluate content and services
• An understanding of the role of patient information in the wider health ecosystem, and how people living with health conditions can be supported to build their knowledge, skills and confidence
• Strategic thinking - ability to develop and deliver clear content and channel strategy aligned with organisational goals and audience needs
• Experience in leading innovation in service delivery, and translating understanding of patient need into high-quality, responsive services
• Excellent leadership skills, including evidence of fostering a challenging and supportive team culture and flexing style to meet the needs of individuals
• Excellent team working and collaborative working skills and the ability to develop effective partnerships.

Benefits

Benefits include:

• Flexible working options
• 27 days annual leave, plus bank holidays
• Option to buy or sell annual leave
• Supportive family-friendly policies
• 6% pension contribution

Pay

£52,000 - £54,000 pro-rata - Full time - 35 hours per week

Schedule

Flexible location: based in Andover, Hampshire or Hybrid.

Benefits

Inclusion and diversity We are an equal opportunities employer and a Disability Confident Employer. We welcome applications from all suitably qualified persons, particularly people with lived experience of sight loss.

Guaranteed interview for disabled applicants who meet the minimum (essential) criteria and disclose their disability in their application

Opportunities to request reasonable adjustments for interviews and the role

We aim to be an inclusive employer reflecting the communities we serve.

How to apply

To apply: Please email your CV with a covering letter to recruitment@macularsociety.org

Questions?

Please address any questions by email to jessica.kirby@macularsociety.org