Head of IAM Strategy & Risk

About the role

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder. This position is hybrid 3 days per week in the following office locations: Cincinnati, OH. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Head of IAM Product Management to join our ever-evolving Identity & Access Management (IAM) team and help shape the future of global commerce. Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Responsibilities

• Lead a high-performing team of product managers and identity strategists; foster a culture of customer-centricity, measurable outcomes, and secure-by-default principles.
• Define a unified IAM product strategy spanning Workforce IAM (W-IAM), Client/Customer IAM (CIAM), and Cloud IAM (C-IAM) aligned to company objectives, risk appetites, and growth plans.
• Build a 3-year and 12–18 month rolling roadmap with clear milestones, business outcomes, and investment cases, including M&A integration paths where relevant.
• Make AI foundational to IAM: deploy ML for adaptive authentication, risk scoring, bot/human differentiation, anomalous access detection, identity threat detection and response (ITDR), and continuous authorization.
• Drive a transformational plan to reduce identity-related risk: privileged access, lateral movement, orphaned accounts, toxic combinations, exposed secrets, and shadow identities across cloud and SaaS.
• Make CIAM a growth lever: accelerate conversion with friction-right flows, passkeys/WebAuthn, identity proofing orchestration, social and federated login, step-up strategies, and account recovery that reduces abandonment.
• Establish clear ROI models, including avoided losses, operational savings, productivity gains, and revenue uplift; track and report business outcomes quarterly.
• Ensure compliance with PCI DSS, SOX, ISO 27001, SOC 2, GDPR/CCPA, PSD2/SCA, Open Banking, and regional data residency rules through identity controls and auditable processes.

Requirements

• 12+ years in Product Management/Strategy within IAM, Security, or Payments/Financial Services; 6+ years leading managers and senior PMs.
• Deep expertise in IAM domains: CIAM at scale, Workforce IAM and PAM, and Cloud IAM across hyperscalers (AWS, Azure, GCP), including multi-cloud patterns.
• Proven track