Head of Human Resources

About Our Retail GroupWe are an award-winning, growing retail group based in Augusta, GA, established in 2014, bringing carefully curated fashion, outdoor lifestyle gear, and children’s apparel to our local community and nationwide. Our group includes three distinct boutique brands:The Swank Company: A stylish boutique destination offering on-trend women’s clothing, shoes, accessories, and unique gifts.Posh Tots: A premier children’s boutique offering the latest apparel, accessories, and gifts for your little ones.Escape Outdoors: Equipping our community for everyday adventure with premier outdoor apparel, footwear, and lifestyle gear. Position SummaryThe Head of Human Resources is an on-site, hands-on role based in Augusta, GA, supporting our physical storefronts and e-commerce team. You will step in to lead our existing HR department, providing the team with clear structure, actionable metrics, and guidance. We are looking for a self-managed leader who doesn't wait for directions to fix a problem. You will be responsible for the day-to-day HR operations, from establishing clear role expectations across the group to managing complex staff schedules and building structured training programs. You will work closely with company owners and store leadership to make sure we have the right people, the right training, and a great work environment. Key ResponsibilitiesHR Team LeadershipManage and guide our existing HR team, providing daily support and a clear operational structure.Establish clear KPIs and performance metrics to measure the HR department's success and efficiency.Ensure the HR team is fully aligned with company goals and that role expectations are clearly defined and understood across the entire group.Staffing & SchedulingOwn and manage employee scheduling across all our physical locations, ensuring optimal floor coverage at all times.Anticipate hiring needs across all brands and locations, actively preparing for high-surge seasonal periods before they hit.Manage the full recruiting and onboarding process for both retail and e-commerce teams.Training & DevelopmentBuild and manage a structured employee assessment, training, and improvement program to help staff grow and succeed.Coach and support Store Managers, giving them the tools they need to effectively train and lead their own teams.Employee Engagement & RelationsDevelop and run regular employee engagement activities to keep morale high and build connections across our different brands.Serve as the main point of contact for employee relations, handling conflict resolution, performance issues, and disciplinary actions directly and fairly.HR Operations & ComplianceKeep our HR policies, employee handbooks, and safety guidelines practical, updated, and legally compliant.Manage the administrative side of HR, including coordinating payroll support, administering benefits, and keeping accurate employee records.Evaluate our pay and benefits offerings to make sure we stay competitive in the Augusta market. QualificationsBachelor’s degree in Human Resources, Business Administration, or a related field; Master's degree preferred.Active HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) is required.Proven HR management experience, ideally in a multi-location retail, restaurant, or customer-service environment.Experience leading and developing an HR team, including setting performance metrics and workflow structure.Strong ability to work independently and make decisions without needing constant oversight.Experience building schedules for hourly staff across multiple locations.Solid understanding of labor laws and basic HR software (payroll, scheduling, and applicant tracking systems).Ability to work on-site in a fast-paced retail environment and travel locally between our Augusta store locations as needed. Benefits & PerksCompetitive salary based on experienceEmployee discount across all group brands (The Swank Company, Posh Tots, and Escape Outdoors)Opportunities for growth and career advancement within a dynamic, expanding retail group To ApplyPlease submit your resume along with your next interview availability date through this link: https://blossom-silica-c92.notion.site/3d0cdf25aaac809b8548c96fa8425130. If you are ready to bring your ideas to the table, take ownership of a brand's team and culture, and grow alongside a supportive and motivated team, we would love to meet you. You will hear back from a member of our team in case you are shortlisted for the position within 2 weeks of your application.