Head of GTM Operations, Servicenow.org

The Head of GTM Operations, ServiceNow.org

The Head of GTM Operations, ServiceNow.org, will play a pivotal role in the overall success of our nonprofit business unit. They will be responsible for designing and implementing strategies and overseeing operational aspects of the sales organization, ensuring efficiency, while driving the strategic growth and maturity of the business.

• Collaborate with the GVP ServiceNow.org in setting and driving organizational vision, strategy revenue and workforce plans
• Use data-driven insights to improve, evolve and implement GTM Strategy based on market conditions and overall company priorities
• Translate strategy into actionable steps in partnership with the Sales Leaders and extended team members, to instantiate the NOWSell sales methodology
• Support adoption of: GTM / Customer Segmentation Quota Setting and Compensation Account / Territory Planning Pipeline Management Forecasting Renewals Win/Loss Analysis Sales Enablement Reporting / Dashboards
• Analyze sales performance metrics and KPIs, identifying areas for improvement and ensuring continuous optimization of sales strategy
• Identify, initiate and run integrated sales plays across Sales, Marketing, GSD and Partners to accelerate NNACV in core solution areas in partnership with Product Marketing
• Develop and manage the operational budget, ensuring alignment with strategical goals
• Work cross-functionally across sales and all other functions (marketing, finance, product, etc.)

Qualifications

• 10+ years of experience in sales and/or sales operations within a software sales organization (enterprise SaaS)
• Demonstrated success in scaling operations for a high-growth tech company
• Strong understanding of sales operations, enablement and SaaS metrics
• Proficiency with CRM platforms, reporting/analytics tools and software's
• Experience with the nonprofit sector a plus
• Strategic thinking skills and the ability to translate big picture strategic goals into actionable plans
• Strong analytical skills, strong data-driven decision-making capabilities
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• Ability to adapt and thrive in a fast-paced, dynamic environment with competing priorities

Pay

For positions in this location, we offer a base pay of $174,850 - $288,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs