Head of GTM Operations

About the role

The role involves scaling the GTM platform, commercial ontology, and operational metrics for a rapidly growing healthcare company. The candidate will own the global customer data model, ensure the integrity of the GTM platform, and maintain clear definitions for operational metrics across different regions.

Responsibilities

• Data ontology and integrity: Define and own the global customer data model ensuring consistency across regions. Govern field creation through a clear request-and-review process.
• Systems and tooling: Own HubSpot administration, Segment, Braze, and dbt models and pipelines. Lead build-vs-buy decisions for new tooling and manage vendor relationships.
• Pipeline and funnel management: Define and maintain the canonical funnel stages, instrument and publish stage-to-stage conversion rates, and enforce pipeline hygiene standards.
• Revenue operations: Roll out and reinforce a common sales methodology, build onboarding and enablement systems, and run the deal desk.
• GTM reporting & analytics: Establish and maintain a single source of truth for revenue metrics, build board-ready dashboards, and deliver self-serve analytics.
• Architecture & reliability standards: Define integration patterns, set and publish service-level objectives, and maintain architecture decision records.

Requirements

Experience owning GTM Ops, RevOps, or revenue systems at a globally distributed company with multi-product growth. Hands-on fluency with HubSpot, Segment, Braze, SQL, dbt, and warehouse pipelines. Track record of hiring and developing GTM Ops talent. Passion for AI, shown through hands-on building, prototyping, or side projects. Default to building over requesting. Confidence in thinking and openness to being wrong.

Qualifications

• Experience scaling GTM Ops, RevOps, or revenue systems at a SaaS company between $50M and $200M ARR.
• Hands-on fluency with HubSpot, Segment, Braze, SQL, dbt, and warehouse pipelines.
• Track record of hiring and developing GTM Ops talent.
• Passion for AI, shown through hands-on building, prototyping, or side projects.
• Default to building over requesting.
• Confidence in thinking and openness to being wrong.

Skills

• Experience owning GTM Ops, RevOps, or revenue systems at a globally distributed company with multi-product growth.
• Hands-on fluency with HubSpot, Segment, Braze, SQL, dbt, and warehouse pipelines.
• Track record of hiring and developing GTM Ops talent.
• Passion for AI, shown through hands-on building, prototyping, or side projects.
• Default to building over requesting.
• Confidence in thinking and openness to being wrong.

Benefits

• Healthcare, dental, and vision benefits
• 401(k) with 3% company match
• $700 annual learning and development budget
• $100/month health and wellness allowance
• $500 home office budget
• 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave
• Fertility support up to $7,000
• Four weeks of work from anywhere per year
• Serious equity

Pay

TBD

Schedule

On-site